Better Bathrooms online shop problems

scotcitz

Hello there. Is anyone else having trouble getting in contact with Better Bathrooms online shop customer service? I just sat on hold for 20 minutes AGAIN and according to the recording moved from 4th to 3rd place ... at that rate they'd be gone for the weekend. I have waited since 16 Feb for even a delivery date on shower panels and tray ... They did Email me they were having trouble sourcing the tray, so I cancelled the order for the tray on Monday via Email ... No reply! But isn't it a bit ridiculous to wait this long just for a delivery date? Advice, Oh Fellow DIYers -- I even tried ringing their actual shops, but no joy there either. I just wonder if they might be going out of biz?

I should just bail and go to Victoria Plumb -- yes, I have seen that there were some negative posts about this company on another thread but I had already ordered some stuff. Ironically, they delivered in five days!

The problem is now again I will have to wait for a delivery if I go elsewhere but should have known better -- in the Emailed receipt Better Bathrooms says don't even bother to contact them until after 7 business days have elapsed JUST TO GET THE DATE for 7-14 days delivery.

Also suggestions for good online bathroom places that provide good service -- call me a nut, but you know stuff like actually delivering the goods and answering their phones -- appreciated!

wannamakeamil

try bathrooms365

andyhop

even better try supporting your local plumbers merchants that hold items in stock for immediate delivery

Try using PTS, branches nationwide and have large stocks and good prices

TomsMom

We've had excellent service (and prices!) from Diamond Bathrooms and JA Bathrooms. No problems whatsoever and would happily recommend both of them.

scotcitz

Thanks TomsMom, just gave Diamond Bathroom a ring and they were great -- they gave good advice on how to deal with a 760 wide side panel for a shower when you have a tight space (solution, get the 700mm and use some trim). Good advice!

Rosebery_2

Better Bathrooms customer service is carp.

scotcitz

Hi, just wanted to add a bit to this story ... I cancelled the order with Better Bathrooms via Email after I couldn't get through for days on the phone. They then claimed the goods had been 'dispatched' already (first I had heard of it) and as such I would have to pay about £70 for dispatch fee ... I Emailed back to say no way and now will have to file a complaint with my credit card company to get the £70 back I think (as no reply from Better Bathrooms to my Email that I would not pay the dispatch fee). Plus, it transpired that they charged £422 off my credit card the day I ordered -- then proceeded to not fill the order for more than 14 workings days.

Any advice on other ways to tell the company they can't do this (I think they are in violation of the Distance Selling Act anyway) appreciated.

So never do business with Better Bathrooms, not only did I never receive the goods, I had to buy others at a higher price to replace them due to their failure to live up to their delivery timeframe, their failure to answer their customer service line and their inability to read their own Emails. And they have the gall to charge ME for their terrible customer service (I even tried ringing their warehouse line -- found via BT site -- to try to get someone, but no luck).

TomsMom -- could you pass this on to your excellent thread on DIY, should have put this there in the first place (on reflection).l

tomfloate

I to have had problems with Better Bathrooms. I found this place ... BathroomsAndFires.co.uk and have been more than pleased with their customer service ... I had a query about a steam shower cabin and they answered it very quickly.

scotcitz

Cool site, thanks!