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Rights to Refund from second hand shop?

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  • Optimist
    Optimist Posts: 4,557 Forumite
    Part of the Furniture
    lufcgirl wrote: »
    Their receipt said when I read it that they don't give refunds. Just replacement or repair. Is that right?

    No its not,You could mention to trading standards if you wish that they have a policy of no refunds but a bit of a mute point now you have accepted a upgraded machine and are a happy lufcgirl again..

    I presume that's Leeds United FC :D
    "The whole problem with the world is that fools and fanatics are always so certain of themselves, but wiser people so full of doubts."

    Bertrand Russell. British author, mathematician, & philosopher (1872 - 1970)
  • Halloway
    Halloway Posts: 1,612 Forumite
    Optimist wrote: »
    a bit of a mute point

    That would be 'moot' point...
  • Jaybee24uk
    Jaybee24uk Posts: 35 Forumite
    Ring the police...


    The police? Why? it's not theft or fraud.

    The customer got a replacement, better than the original item. well done to the store.
  • Optimist
    Optimist Posts: 4,557 Forumite
    Part of the Furniture
    Halloway wrote: »
    That would be 'moot' point...


    LOL indeed it would..My father would be seriously upset to see how I have squandered the education he paid for... :D
    "The whole problem with the world is that fools and fanatics are always so certain of themselves, but wiser people so full of doubts."

    Bertrand Russell. British author, mathematician, & philosopher (1872 - 1970)
  • lufcgirl
    lufcgirl Posts: 1,875 Forumite
    I originally asked for a refund. They wanted me to pay the difference for the upgraded iPod. I said no, I want a refund...he went out the back, spoke to the manager who gave me the better model.

    I don't mind, it's just a bit rubbish if they didn't have another one and wouldn't give me a refund at all!
  • Millionaire
    Millionaire Posts: 3,748 Forumite
    1,000 Posts Combo Breaker
    Jaybee24uk wrote: »
    The police? Why? it's not theft or fraud.

    The customer got a replacement, better than the original item. well done to the store.

    I think he's taking the phish..;)
  • omen666
    omen666 Posts: 2,206 Forumite
    1,000 Posts Combo Breaker
    Those cash converters type places are not cheap they sell things for nearly the full RRP. So I am wondering why seeing as though you work for apple that you didn't get a company reduced one
  • lufcgirl
    lufcgirl Posts: 1,875 Forumite
    Because we get 10% discount. I already have an iPhone and wanted the iPod for my brother. It was a 3rd gen Nano...perfectly suitable for his needs and £50 rather than paying £99 for a 4th gen which he'd batter exactly the same
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