Paypal Dispute

johebr

I sold a mobile phone on ebay 10/02/09 and posted it out the next day by special delivery, then yesterday i recieved an email from the buyer claiming the phone doen't work and today has lodged a dispute with paypal for a full refund. The phone i sold was only 3 months old in perfect working order was using it myself upto the day of auction. Now i'm frightened he his going to claim £238.00 of me which i don't have and i'm going to end up with a debt and a broken phone. Has anybody suffered this problem? Does he stand a chance?

I have removed all cards and bank accounts from paypal.

VanyaHargreeves

Have you got the IMEI number?

I'd email the buyer POLITELY stating that you have the IMEI number and the phone is marked with invisible ink and you will be checking it to make sure it's the same phone.

tilly2484

Heard of these scams. Basically they pay you via paypall, then claim it back. A lot of people have had it done. That's why i've posted on here about my car as the buyer of my car wants topay by paypal- i've said no!!!!!!! I had a look on link below

http://www.screw-paypal.com/paypal_fraud/paypal_high_fraud.html

johebr

VanyaHargreeves wrote: »

Have you got the IMEI number?

I'd email the buyer POLITELY stating that you have the IMEI number and the phone is marked with invisible ink and you will be checking it to make sure it's the same phone.

I've not got the IMEI number never thought to make a note of it, as i never thought i'd be ripped off. I feel so stupid now

tilly2484

johebr wrote: »

I've not got the IMEI number never thought to make a note of it, as i never thought i'd be ripped off. I feel so stupid now

If you have used the phone previously to make calls and you have a contract you can look at your itemised bill and it will list the IMEI you used for those calls. But if you haven't used the phone then you can't do that

johebr

yes i'm on contract and was using the phone. So does that mean my network provider can supply the IMEI?

tilly2484

johebr wrote: »

yes i'm on contract and was using the phone. So does that mean my network provider can supply the IMEI?

Yes they can. I used to work for vodafone. Do you have a phone bill on you when you know you were using the phone? if not request one. You'll then see on the itemisation the imei number. It will start 35 and is about 15 numbers long

johebr

my bills are not itemised, bt i don't think should be a problem trying to obtain one.

Got another dilemma now tho, after doing a little research on the net, just found that the phone i sold does have a problem with earpiece so the guy could be genuine.

Does that make me a fault?

Could he send to manafacturer for free repair with no receipt?

pinkshoes

johebr wrote: »

my bills are not itemised, bt i don't think should be a problem trying to obtain one.

Got another dilemma now tho, after doing a little research on the net, just found that the phone i sold does have a problem with earpiece so the guy could be genuine.

Does that make me a fault?

Could he send to manafacturer for free repair with no receipt?

Why don't you send him a polite message asking him to describe exactly what's wrong with it? His response should indicate if he's genuine or whether he's a scammer, who will try and return a different phone to you.

tilly2484

Yes you can request an itemised bill.

The best thing if he wants to return it is to tell him to package it back and as soon as it arrives you will payback the money including postage and state that you have the imei details that will need to be checked to be sure its the same phone. But do this AFTER you have the phone back- of course this means you need to have the money available to payback. You can then check the phone and sell again if needs be.

What happens is some people buy an item0 yours and they have a broken one of the same thing. Get you to return the money and they return the broken item to you. They then have a nice phone and their money back!!