Reclaiming money attempts

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I need help, please. In April 2005, I switched suppliers for the electricity from Manweb to British Gas. I thought everything was fine, however, in January 2007, I was informed that although British gas was receiving our payments, Manweb was supplying the power. As British gas refused to admit that I had an account with them, they wouldn't refund the money & consequently, I've had to pay over £1000 back. I have since found a letter from British Gas with my reference number on it. After contacting them, they have told me that I must recover the money from Manweb which I have attempted to do with no joy. I am in desperate need of this money, can anyone help...I've tried to contact the ombudsman but can't seem to get hold of them.

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  • Premier_2
    Premier_2 Posts: 15,141 Forumite
    Combo Breaker First Post
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    Surely you have proof you paid BG some money? :confused:
    Receipts, bank transfers, cheques written, etc

    You can't contact the ombudsman until you have raised a formal complaint with the supplier and allowed them 8 weeks to investigate & respond, or issue you with a deadlock letter.

    You don't need the ombudsman anyway. If you've paid BG money to which they are not entitled and they refuse to return it, sue 'em.

    http://www.moneyclaim.gov.uk
    "Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 2010
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