Reclaiming money attempts

SP47

I need help, please. In April 2005, I switched suppliers for the electricity from Manweb to British Gas. I thought everything was fine, however, in January 2007, I was informed that although British gas was receiving our payments, Manweb was supplying the power. As British gas refused to admit that I had an account with them, they wouldn't refund the money & consequently, I've had to pay over £1000 back. I have since found a letter from British Gas with my reference number on it. After contacting them, they have told me that I must recover the money from Manweb which I have attempted to do with no joy. I am in desperate need of this money, can anyone help...I've tried to contact the ombudsman but can't seem to get hold of them.

Premier_2

Surely you have proof you paid BG some money?
Receipts, bank transfers, cheques written, etc

You can't contact the ombudsman until you have raised a formal complaint with the supplier and allowed them 8 weeks to investigate & respond, or issue you with a deadlock letter.

You don't need the ombudsman anyway. If you've paid BG money to which they are not entitled and they refuse to return it, sue 'em.

http://www.moneyclaim.gov.uk