A friend of mine is getting abusive phone calls from her ex.

redzak

Not sure if this is the right forum but here we go.

She is receiving calls from her ex on a regular basis, four or five times a night sometimes. They are all digusting suggestive and rude calls. is there anyway she can contact BT and ask them to give her a log of all the calls she has had from his home and mobile number, with times, in the past 6 months.

She is at the end of her tether and is really frightened and i really want to help.

Thanks

Browntoa

British Telecom has its own unit, which deals with nuisance calls. If you have not already reported it to BT then contact them on 150. They will investigate first and if they can trace the calls, you will then be advised to make a formal police report to your local Police station


Apparently there is a 24 hour freefone number

0800 661441

they will connect you to a trained specialist if need be

redzak

will they give her a log of the calls received to her phone without her having to go to the police?

ginger_nuts

If she hasnt complained to BT there is very little that BT can do .
First thing to do is complain to BT ,they will probably offer to change the number ,or BT can trace the calls . If the calls are being traced BT may involve the police depending on the number off call .

Browntoa

I don't think so, maybe something to do with data protection...the reason evades me at the moment

the 0800 number can offer sound advice and not involve the police without your friends permission

https://www.bt.com/customerservices/downloads/malicious_calls.pdf

you can choose to bar the telephone number of the last incoming call (up to 10 numbers) which can be accessed via a PIN number and reviewed (there is a quarterly charge for this). This would stop the abusive calls over night

ginger_nuts

a few years ago i had call divert .At the same time I got nussance calls .I diverted my calls to the local police at night when I went to bed .
That stopped the nussance calls. Just imagine phoning someone and the call being answered by the police !
It worked for me !

hammy_the_hammer

could i also suggest a cheap answering machine ...far better evidence than a list of calls made to her ....there'd be no evidence of the content of the calls otherwise eg i was just phoning up to say i loved her etc etc

Scooby_Saver_2

Once logged to BT and if they continue BT should offer free charge a NEW number but only when you have logged with them and reported to the police

ginger_nuts

Scooby_Saver wrote:

Once logged to BT and if they continue BT should offer free charge a NEW number but only when you have logged with them and reported to the police

BT will offer to change the number free ,but you dont have to report it to the police to get it changed . They did offer me that option . My concern is what would the ex do if she changed her number .
would he pay her a visit ?