first plus ppi

simmo66

hello i'm having a bit of a battle with first plus i had an argument with one of their customer i dont care reps today. i believe i was miss-sold ppi totalling £6,776.20 on a loan for £34,000 the horrid man i spoke to today said that he had listened to the tapes and that i was not miss-sold, i understood that i would get all the ppi premium back after 5 years if i did not make a claim, but i was not told that the ppi was front loaded on to the loan he said i was and that single premium policys are not front loaded which the one i have is, i declared that i had stage 0 breast cancer and i thought that meant i was only excluded from breast cancer reoccurance cover i now understand after my conversation with the first plus rep today im not covered for any cancer at all but he still insists that i was not miss-sold he even said to me today that i did not have breast cancer and that i had pre cancer when i informed him that i have had my breast removed and that my surgeon did not cut my right breast off for fun, i informed him that stage 0 cancer means that it has not spread not that its not cancer sorry im still angry any way as a goodwill gesture he is offering me £3000 to go away what do i do any advice would be much appreciated oh ive allready got the fos on the case

di3004

simmo66 wrote: »

hello i'm having a bit of a battle with first plus i had an argument with one of their customer i dont care reps today. i believe i was miss-sold ppi totalling £6,776.20 on a loan for £34,000 the horrid man i spoke to today said that he had listened to the tapes and that i was not miss-sold, i understood that i would get all the ppi premium back after 5 years if i did not make a claim, but i was not told that the ppi was front loaded on to the loan he said i was and that single premium policys are not front loaded which the one i have is, i declared that i had stage 0 breast cancer and i thought that meant i was only excluded from breast cancer reoccurance cover i now understand after my conversation with the first plus rep today im not covered for any cancer at all but he still insists that i was not miss-sold he even said to me today that i did not have breast cancer and that i had pre cancer when i informed him that i have had my breast removed and that my surgeon did not cut my right breast off for fun, i informed him that stage 0 cancer means that it has not spread not that its not cancer sorry im still angry any way as a goodwill gesture he is offering me £3000 to go away what do i do any advice would be much appreciated oh ive allready got the fos on the case

Hi there

I am so so sorry to hear of your health issues here and I do hope your okay.

Right, have you asked them for a copy of the recordings?
You are entitled to ask for these, and they have admitted they have listened to them, now tell them you want a copy if you've not done so already.

However I am going to send you a pm in a min which may be of some help to you.;)

simmo66

yes i have asked for a copy of the tapes i wish i had never heard of first plus

di3004

simmo66 wrote: »

yes i have asked for a copy of the tapes i wish i had never heard of first plus

Hi hun
Thanks for your pm and I know that loads feel rather bitter about this company, good luck and glad you requested for a copy of the recordings.;) XX