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Boots tried to rip me off

I bought a foot care gift pack from Boots in Birmingham City Centre.

On the rack it was priced up as £3.91 and I thought this was good value, as it contains 4 items which separately would cost more than that.

I took the gift pack downstairs to the lower floor with me as I wanted to buy a JML Pedegg.(£9.78). And went to the photo counter to pay for them.

When she scanned the 2 items, it came to £17.77 :eek:. I queried it and the assistant told me the foot care kit was £7.99, or course I didn't accept and told her it was priced up on the rack as £3.91. I made her go upstairs to check. She came back and said "it's been priced up wrong and should be £7.99, I've took the price off it now, but I'll still let you have it for £3.91".

Came back home and checked the item on the Boots website Here is the item, look at the price. :rolleyes:
Striving to clear the mortgage before it finishes in Dec 2028 - amount currently owed - £32,226.97

Comments

  • hollydays
    hollydays Posts: 19,812 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Not a case really of ripping you off,more a case of someone who is incompetant or afraid to admit they are wrong.
  • There has obviously been a pricing error either on the till, shelf or website. As you did manage to purchase this item at £3.91 you haven't really been ripped off and it isn't as if the girl on the till was going to pocket the difference - she, from what you have said, didn't know about the error either. I suspect that Boots just haven't altered their tills to reflect the website and shelf price.
  • Price changes are always happening, and sometimes these things happen.
    The sa sold it to you at the lower price, and you got a good deal in the end:)
  • Halloway
    Halloway Posts: 1,612 Forumite
    MSE forums rule #1: Anyone claiming they have been ripped off probably has not.

    Rule #2: Never attribute to conspiracy anything which can be blamed on incompetence.

    Rulte #3: Don't buy !!!!!!.
  • Tozer
    Tozer Posts: 3,518 Forumite
    OP - do you really think Boots woke up this morning - stretched its corporate arms - and said "Lets rip off Abbafan1972 today. I know we have been in business for a hundred years or more, but lets go for it".

    Come on. You had the item for the marked price - RIGHTLY SO - but still you seem to feel hard done by? Why not skip out of the store thinking you have had one up on Boots?
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