No refund or replacement if no packaging?

hollydays

If its faulty you are NOT obliged to accept credit vouchers.

Sukatoko

If you have a faulty item then you can get either a replacement or a refund. This is the sellers choice. If the item breaks after just a few month then you can chose a refund. The item must have had the fault at time of purchase.

You do not need to have all the packaging but the item must be complete. That is it must have all parts it came with. If you return item then you must package so it is not damaged but this does not need to be original.

Tell them to stick the credit vouchers, you don't have to accept.

sarahg1969

CLLC wrote: »

Hi ,

Just to point out the sale of good act does not state that they have to give a REFUND , but they are forced to offer a replacement or store credit/vouchers.

it is up to the Assistant whether or not they want to give a refund , sadly its not your choice (unless they offer it to you ofcourse)

Also , i think the manufacturers are purposely providing that sort of packaging just so you can't take it back , highly annoying i must admit

No. You are wrong.

Mark_Hewitt

The only reason they can demand the packaging back is if the item is being returned because you want a refund for reasons other than the item is faulty, e.g. you've changed your mind. But there is no provision in the SOGA for that, it's entirely at the retailers descretion.

You are fully entitled to a refund for a faulty item packaging or no packaging, as long as you have proof of purchase.

Wether the retailer can get a refund from the manufacturer or not is down to them, not you.

CLLC

sarahg1969 wrote: »

No. You are wrong.

No i'm right

tomwakefield

CLLC wrote: »

No i'm right

No.

If you just want to take something back because you've changed your mind, you bought the wrong size etc, they are not obliged to offer a monetary refund. However, when the item is faulty, you do not have to accept store credit/vouchers as a refund.

OlliesDad

tomwakefield wrote: »

No.

If you just want to take something back because you've changed your mind, you bought the wrong size etc, they are not obliged to offer a monetary refund. However, when the item is faulty, you do not have to accept store credit/vouchers as a refund.

Actually it depends on the length of time that the customer has had it. After a reasonable amount of time the retailer can insist on a repair or replacement. What is defined as reasonable is a very grey area though.

CLLC

tomwakefield wrote: »

No.

If you just want to take something back because you've changed your mind, you bought the wrong size etc, they are not obliged to offer a monetary refund. However, when the item is faulty, you do not have to accept store credit/vouchers as a refund.

No ,

I got a law leafle infornt of me lol

tomwakefield

CLLC wrote: »

No ,

I got a law leafle infornt of me lol

Are you not in the UK then? Perhaps you'd like to share with us which leaflet you have in front of you, as it clearly contradicts the Sale of Goods Act.

link

If goods are faulty, you are entitled to a full refund under the Sale of Goods Act 1979. You do not have to accept a credit note or gift voucher.

OlliesDad

tomwakefield wrote: »

Are you not in the UK then? Perhaps you'd like to share with us which leaflet you have in front of you, as it clearly contradicts the Sale of Goods Act.

link

In the same link

What if you have worn the garment, or boiled the kettle, before your goods packed in? Frank Shepherd of Consumer Direct said: "If you have used a product then you lose your automatic right to a full refund. But the retailer should offer to repair or replace the item. If both those options are impractical, you can claim a partial refund. However, most reputable retailers will refund a faulty item without too many quibbles."