HSBC have 'no knowledge' ...

sonar1958

I have just put the telephone down on the Customer Service Centre (somewhere in Asia) after having been told that yesterdays event in the High Court didn't take place!!!

I called after having been made aware that although there is a hold on repayments, where a hardship case can be proven (!?), then the hold shouldn't apply.

I definitely fall into the 'hardship' category, but according to Customer Services there are no provisions in place for such cases.....

I wonder if there are others that saw GMTV today and decided to try and 'help themselves', only to be met with a virtual blank stare!!!!

nickmack

sonar1958 wrote: »

I definitely fall into the 'hardship' category, but according to Customer Services there are no provisions in place for such cases

Most Bank Customer Services are likely to only know the bare minimum about reclaming charges.

If you wish to be considered for a hardship claim, you need to write and let them know. Please see the relevant section in Martin's guide:

http://www.moneysavingexpert.com/reclaim/oft-bank-charges#hardship