understanding my electric bill

hanandhen

hi

after a bit of advice about my electric bill

had been with eon since 02 changed in june 08 for one month as they offered an incentive to come back so i did, well recieved a bill from them in dec 08 first one since i rejoined them (had been asking for a bill but told it takes time to change back)
bill in dec 08 was for £501 high but thought ok as not had a bill since june, well i got another bill on the 19th feb 09 with amended charges saying i owe £901 well phoned them and was told this was the extra charge for when i was not with them could'nt understand this as it was an extra £400 for one month, well it turns out that my low meter reading has been the same figure since 02 but they said not to worry they would sort it out well got new bill and now i owe the £1,101,
if i put my bill on here can someone explain it to me please as am a bit confused
thanks

Magentasue

Sounds as if you've had some estimated bills. Do you have statements with actual (A) readings?

Lots of helpful people here - just post a link to a pic of the bill (with personal details blanked out) or type up here - someone will help.

Vestra

Make sure you blank out the obvious personal details such as your name and address but also block out the supply number and meter serial number along with any account numbers.

hanandhen

HI

thanks for your replies i can't seem to copy it from the web site to on here, and if i do a link it goes straight into my acc, any idea how i can get it on here

Magentasue

Can you right hand click and 'Save image as'?

hanandhen

this is the bill dated today i will post the 19th febs bill as well

Any question

Page 1 of 4

Amended electricity statement

For electricity supplied to

Date of this statement 26 February 2009 (We sent your last statement on 19 February 2009)

We have used your readings

Latest electricity readings 20625 on your Normal rate and 51385 on your Normal rate.
Both read by you on 25 February 2009.

Your account balance is £1,101.55 in debit

Page 2 of 4 Summary

Step 1 - We cancel the charges from earlier bills Total £

Cancelled electricity charges f from bill 30 Dec 08 492.08 CR

Step 2 - We then recalculate your amended charges

Amended electricity charges 834.23
Discount for new charges 25.02 CR
Cancelled discount for cancelled charges 14.76
Energy Discount 10.26 CR

Difference between cancelled and amended charges = 331.89
VAT @ 5.0% on £331.89 16.59

Total charges including VAT = 348.48

Account balance from your last bill on 19 February 2009 903.07

Total payments fsee below 150.00 CR

Account balance You are in debit = 1,101.55
How does this bill work?

Step 1 We cancel the electricity charges from your earlier statements,
and credit all these charges back to you.

Step 2 We recalculate your amended electricity charges from these
earlier readings up to your latest readings. Then, we calculate VAT on
the difference between your cancelled charges and amended charges.
Finally, we include the balance from your last statement - we have to
do this as it includes any payments you have made (the charges on
your last statement were credited back as part of your cancelled
charges).

A note about VAT - We only calculate VAT on the difference between
your cancelled and amended charges, as we have already calculated
VAT on the cancelled charges and this is included in the balance from
your last statement.

Payments

Payments made since your last bill Total £

20 February 2009 Payment received - thank you 100.00 CR
25 February 2009 Payment received - thank you 50.00 CR

Total payments = 150.00 CR

Moving home? You can read your meter up to
five days before you move and call us on
0845 303 3020.

Our commitment to you

If we fail to deliver the standard of service you

Any questions

ElectricityGuarantee 5 plan Total £

Charges up to 22 August 2008

Readings

Meter number

Normal p revious 13042 estimated on 18 July 2008
Normal c urrent 14238 estimated on 22 August 2008
call us on 0845 052 0000 with your
reading

1196 Normal kWh (kilowatt-hours) used
Normal p revious 51383 estimated on 18 July 2008
Normal c urrent 51383 estimated on 22 August 2008
call us on 0845 052 0000 with your
reading

0 Normal kWh (kilowatt-hours) used

Charges

Normal primary units used 48 kWh at 22.099p each 10.61

Normal secondary units used 1148 kWh at 9.261p each 106.32

Sub total of charges up to 22 August 2008 = 116.93

Charges from 22 August 2008

Why are there two sets of
readings and charges?

Our electricity prices changed
on 22 August 2008. This
statement shows one set of
meter readings and charges
up to this date, and another
set from the price change up
to your latest reading.

Readings

Meter number

Normal p revious 14238 estimated on 22 August 2008
Normal c urrent 20625 read by you on 25 February 2009
6387 Normal kWh (kilowatt-hours) used
Normal p revious 51383 estimated on 22 August 2008
Normal c urrent 51385 read by you on 25 February 2009
2 Normal kWh (kilowatt-hours) used

Page 4 of 4

ElectricityGuarantee 5 plan continued Total £

Charges

Normal primary units used 256 kWh at 19.951p each 51.07

Normal secondary units used 6133 kWh at 10.863p each 666.23

Sub total of charges from 22 August 2008 = 717.30

Amended electricity charges excluding vat and discounts = 834.23

Magentasue

I assume the 18 July readings are when you switched back - that's estimated. Is that accurate - is it the reading used to close your other account (when you switched for a month)?

hanandhen

this was the bill dated the 19th feb 09

(
Readings

Meter number

Normal p revious 9128 read by you on 4 April 2008
Normal c urrent 11425 final reading on 29 June 2008
2297 Normal kWh (kilowatt-hours) used
Normal p revious 51385 read by you on 4 April 2008
Normal c urrent 53185 final reading on 29 June 2008
1800 Normal kWh (kilowatt-hours) used
there is a mistake here

Charges

Normal primary units used 118 kWh at 22.099p each 26.08

Normal secondary units used 3979 kWh at 9.261p each 368.50
Energy Discount 11.84 CR

Sub total of charges before VAT = 382.74
VAT @ 5.0% on £382.74 19.14

Total charges including VAT = 401.88

Account balance from your last bill f on 30 December 2008 501.19

Please pay = 903.07

HappyMJ

It's about a year of usage. Minus the 3 week gap. So looks about right then. Did you make any other payments?

Why did E-on not object to the transfer?

E.ON_Company_Representative

Hi hanandhen,

I read your thread and can see you are concerned with your E.ON bill. The current balance could be a result of a number of things so it’s difficult to say without seeing more details.

I’m happy to take a look at your account for you and offer some advise; I may be able to explain what’s happened. Just send me a Private Message with your post code and house number and I’ll take a look.

Brian