My cashplus

Miss_Cinnabon

Does anyone know if you get the same consumer rights as a normal credit card for my cashplus ie refund by mastercard if something is wrong with product/holiday.

Kyle

grumbler

This protection applies only to credit card transactions. Cashplus is not a credit card. However, you do have some protection: terms and conditions

9. TRANSACTION DISPUTES

9.1 If you believe that any of the transactions on your Card were unauthorised or incorrectly posted to your Account, you must notify us within 30 days. We will attempt to assist you with any qualifying dispute under the MasterCard® scheme regulations.

9.2 You must attempt to resolve a transaction dispute with the merchant before asking that we pursue the dispute on your behalf.

9.3 We may send you a Dispute Declaration form which must be completed in full for us to assist you with a transaction dispute.

9.4 We will not refund any sums to you if you have not taken the precautions set out in these Terms and Conditions, in particular keeping your PIN and Card safe.

9.5 You will not receive a refund until our investigation is complete. If the disputed transaction is refunded to your Account, it may later be deducted from your Account if we receive information that proves that the transaction was genuine and correct. If our investigations discover that the disputed transaction was genuine and authorised by you or your additional cardholder, we will charge you £5.00 for this.

13.5 We accept no responsibility or liability for the goods or services that you purchase with your Card. If you are unhappy with any of the goods or services, you must attempt to resolve the matter with the merchant first. However if you are unable to resolve the matter please contact us and we will follow the process for transaction disputes as set out in Section 9.