Samsung Monitor

SuperOwl86

Hi guys i need some advice i am having problems with my Samsung 711MP i have emailed Samsung about the problem i have got, they say i have a fault and that if its still under its 36 month warranty they will replace but i cant remember which year i bought it.

Just wondering if their is anything i can do?

SuperOwl86

I need some advice people, I have just called Samsung about my problems they said it would be covered under Warranty but i need proof of purchase which i threw away just last month when i had new carpet put in, but i do have a bank statement that has the purchase on it.

Where do i stand with my rights? please help.

cakehead

Then the bank statement is the proof of purchase !

SuperOwl86

ok then then i am in a pickle Samsung now say its not under warranty ended 2 months ago, just wondering what rights i have under the sales of goods act?

deanos

You will need proof of purchase and a bank statement should suffice.

Have you had it over 3 years then ?

SuperOwl86

I have had it for 3 years and 2 months so i just fall out the warranty period with samsung. so i believe i now have to take this up with PC World.

The problem i have seem to be something wrong with electrical problem on starting the monitor, so when i come to switch on each day i now have to wait 30 mins for the thing to come in that time i get a popping sound with the power coming on and off.

I would i have any rights under the sales of goods act?

deanos

Sales of goods act says an item should last a reasonable amount of time, as you have had it over 3 years i think that would be reasonable IMO.

I would have a word with Consumer Direct http://www.consumerdirect.gov.uk/

custardy

i think 3 years is a reasonable time for a monitor

prowla

I think 3+ years service isn't bad.
And monitors have gone way down in price; you can buy a very good one for around the £100 mark these days.

SuperOwl86

Thanks guys think i will just look for a new one, no point really wasting time on it will just wait till it gets to the point it takes way to long to power up.

deanos

These guys are cheap for monitors...

http://www.cdiscount.co.uk/Computing/DesktopsMonitors/Monitors/l-616.html

There is a code for £2 off delivery around too