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Dell charging £20 to return under Distance Selling?
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Get yourself an Acer Aspire One. I've read bad reviews of the Dell (slow)."If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." -- Red Adair0
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Get yourself an Acer Aspire One. I've read bad reviews of the Dell (slow).
You're right. This is heading off-topic but, yes, the Dell Mini 9 really is slow. I can't understand how a 1.6GHz chip can be so sluggish, even after I upgraded the RAM. It's like I'm running an ancient 386 computer. Baffling.
But to be honest, I find the whole netbook thing a bit of a non-starter. They're just that little bit too small to be useful.0 -
You can sent the item back using your own courier which will be about £10 if you wanted0
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Im a seller, so I'm pretty familiar with the distance selling regulations.
First I dont think Dell are acting dishounourably, and are not breaking the law. If you were happy to buy at the old price, thats the price you offer to pay, they accept your offer and you both do the deal.
Deanos has a really good point- You dont have to use Dells return carrier, you can use your own, if that will save you money. So long as it gets there in one piece and you want to have proof (signed for) in case of any problems.
Legally if you have simply changed your mind, under the distance selling regulations it is up to you to pay for the cost of returns. (unless they have missed this in their terms and conditions).
If its any consolation, everything I seem to buy turns up at half price a fortnight later too
last year - LCD telly, two weeks later £200 less. Graphics card, a month later £50 less, SD cards £20 before christmas, boxing day £9.99..... you have 100 percent sympathy!
The best you can hope for in these circumstances is a goodwill gesture from the seller.0 -
There was a thread about retuning goods under the DSR in the old Vent, Bent Heaven forum. In that thread there was a link to the relevant sections and they actually stated that the retailer is liable for the return postage as well!!0
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the retailer is always liable for the return postage if the item is faulty, wrong item sent, received damaged etc.
But not if the customer simply changes their mind, or wishes to return an item that is not faulty. The exception is where the retailer has omitted to point this out in their terms and conditions
Dell are offering to collect the item for a charge, and once collected they have full responsibility for making sure it gets back to them.
If you do use your own carrier/parcelforce or whatever, if for any reason it gets damaged or goes missing you are up the creek without a paddle - specially on an expensive item which needs insurance cover.
It is also the retailers full responibility to make the terms and conditons reasonably easy to find before you complete the transaction (before you pay for it rather than afterwards).
Pretty much, your consumer rights are same as if you bought from a bricks and mortar shop, with the bonus of a 7 day (or longer at the retailers discretion) change-your-mind period. (as Tomwakefiled posts above)
The situation in the OP is the same as buying a DFS sofa before the sales and trying to get some money back when the sofa you bought turns up cheaper a week later. Worth a try, but down to the retailers good will in the end.
How much do Dell value your future business, or are there plenty more fish in the sea as far as they are concerned? Plus you have to remember that big compamnies also have duties to their shareholders not to give away profits unecessarily. so the bigger the firm the less flexability managers and returns depatrtments have. If they refund this one £50, they might have to refund 1000s of other customers.
I've bought from Dell before, as I use some computers for my business. There is very little wrong with Dell's customer service or their products usually, but it isn't the same as buying from your local computer shop where you might be in aith a fighting chance of the boss giving a refund or splitting the difference.
I'd still persist in asking a few more times, though. You might get lucky after all. Nothing ventured, nothing gained.0 -
Always best to go with their postage, even if it does cost you. I sent a faulty phone back to O2 once (value about £200) and it just didn't turn up. Somebody somewhere must have pocketed it. But then, it was faulty!0
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kevin01736 wrote: »Im a seller, so I'm pretty familiar with the distance selling regulations.
First I dont think Dell are acting dishounourably, and are not breaking the law. If you were happy to buy at the old price, thats the price you offer to pay, they accept your offer and you both do the deal.
...
If its any consolation, everything I seem to buy turns up at half price a fortnight later too
last year - LCD telly, two weeks later £200 less. Graphics card, a month later £50 less, SD cards £20 before christmas, boxing day £9.99..... you have 100 percent sympathy!
But as I've said, it's not quite the same as the price dropping after I've purchased something. That would be annoying, but I could swallow it.
What's happened here is that I ordered, Dell dropped the price, and a week or two later the item arrived. The price dropped before I received the item.
Like I've pointed out, it's like being in a shop, asking to buy a notebook off the shelf, and while the assistant is hunting for one in the stockroom, the manager sticks on a new price label. In that case I would certainly be charged the lower price, even though I'd "ordered" the item at the higher price.
It's worth pointing out that Dell took the money only a few days ago -- after they'd dispatched the thing! So I was paying the higher price, even though the item has been priced lower for quite a while! I'm paying a historical price!
As many people here are pointing out, and are proving in their comments, this all depends on whose side you take -- Dells, or mine. I'm the customer, and I'm the one handing over the cash. I find it baffling that some people are acting as if Dell hold the cards here. They don't. I do. We do, should I say. We're the customers. Isn't that what this series of forums is all about?
But it's kinda moot anyway. I won't buy from Dell again, and I don't advise anybody else should either. I daresay they won't be quaking in their boots, but once bitten, twice shy. Dell isn't the kind of business I want to do custom with.0
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