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FSA Waiver Explanation Please
wowsergal
Posts: 3 Newbie
I've been trying to reclaim my bank charges from Lloyds TBS under the hardship ruling.
I had an account with them which they closed when it reached £6k overdrawn. £1.5k of this was my overdraft ( to be fair, all spent in the sales and will be repaid in time ). The remainder is all bank charges which they were adding at a rate of £400-£500 per month. The debt was passed to their own recovery agents who have agreed to accept a repayment of £2 per month.
However, I contacted Lloyds today as my last letter had yet again been ignored and was told all they were obliged to do under the FSA waiver was to 'pro-actively assess the situation', which they consider they have done by agreeing a repayment plan for the outstanding debt. They said they've taken it as far as they possibly can and won't review it again until the test case is settled.
Is this correct - even though I can answer 'yes' to all of the eligibilty criteria ? Can they not offer repayments under the hardship ruling any more ? Or will this always be off-set against my debt with them ?
Does anyone have any advise as to what my next step should be ? Should I keep pushing for a review, or accept this answer and keep my fingers crossed for a court ruling, or is the Ombudsman the best way to go ?
Can someone please advise as I’m incredibly frustrated and bitter towards LTSB for effectively making the last 5 years of my life thoroughly miserable !:mad:
I had an account with them which they closed when it reached £6k overdrawn. £1.5k of this was my overdraft ( to be fair, all spent in the sales and will be repaid in time ). The remainder is all bank charges which they were adding at a rate of £400-£500 per month. The debt was passed to their own recovery agents who have agreed to accept a repayment of £2 per month.
However, I contacted Lloyds today as my last letter had yet again been ignored and was told all they were obliged to do under the FSA waiver was to 'pro-actively assess the situation', which they consider they have done by agreeing a repayment plan for the outstanding debt. They said they've taken it as far as they possibly can and won't review it again until the test case is settled.
Is this correct - even though I can answer 'yes' to all of the eligibilty criteria ? Can they not offer repayments under the hardship ruling any more ? Or will this always be off-set against my debt with them ?
Does anyone have any advise as to what my next step should be ? Should I keep pushing for a review, or accept this answer and keep my fingers crossed for a court ruling, or is the Ombudsman the best way to go ?
Can someone please advise as I’m incredibly frustrated and bitter towards LTSB for effectively making the last 5 years of my life thoroughly miserable !:mad:
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