Primus Calling Features

signman_2

Finally got my primus activated on Monday - took over 1 month to become active after signing up!!

I was told and signed up based on the sales pitch about thier call divert feature - nothing has been sent to tell me how this is done, so I have contacted Primus CS who tell me that when I want call divert I have to call thier customer services to change the divert number which takes 2 days not so good when I only want to divert to my mobile while I'm out!! and then phone them when I want to take off... Is the only way I can do this although a similar thing to BT Call diver was mentioned on the sale pitch ie *21* number etc - CS didn't really know about this feature, so does anyone know how this is done on primus do do it but I'm lost to the method!

Thanks

Heinz

When you say, "primus activated on Monday", do you mean your calls are now with them and your line rental is still with BT?

signman_2

Heinz - yup

Heinz

Call divert is still a BT function then (your incoming calls arrive on BT). BT currently charges £1.75/month (going up to £2.50/month on 1-4-09 IIRC) for the Calling Feature - it uses the *21*divert_to_number# method. The diverted part of the call will go out on Primus at whatever they charge for calling your mobile.

http://www.productsandservices.bt.com/consumer/consumerProducts/pdf/BT_Calling_Features_Userguide.pdf

signman_2

Hmmm..I may have been mislead as Primus sales told me they do this same service free...will chase with them if I can get through..

Heinz

signman wrote: »

Hmmm..I may have been mislead as Primus sales told me they do this same service free...will chase with them if I can get through..

The point is Primus cannot offer such a service if your line rental is still with BT. Only the line provider handling the incoming calls can offer a diversion facility for those calls.

signman_2

hmm..guess they do but need the full package..calls and rental..thanks