CD Drivers Help

yasmin911

Hi,,this is driving me crazy. I have a Dell Dimension.. there is the exclamation mark in yellow background. I have tried to update then roll back the drivers, no luck! I tried uninstalling and reinstalling , no good. Does anyone have a link as Dell have been really unhelpfull and will charge me for any advice.

fwor

If you look in Device Manager, does the CD device have an error code, such as Error 39?

next_junkie

what dimension model and is it the cd thats not working?

yasmin911

Hi Fwor Yeah there is error 39

yasmin911

Hi Next Junkie The model is dimension 2400 and its the cd thats not working....

coolagarry

similar problem here
http://www.raymond.cc/blog/archives/2009/02/14/fix-no-cd-or-dvd-drive-with-error-driver-may-be-corrupted-or-missing-code-39/

GunJack

can you uninstall it, disconnect it and reconnect, then switch on and let the OS discover it ??

fwor

GunJack wrote: »

can you uninstall it, disconnect it and reconnect, then switch on and let the OS discover it ??

That never seems to help. This looks to be the good old MS "upper and lower filters" problem. MS publish a fix for it here:

http://support.microsoft.com/kb/314060

next_junkie

To solve this Code 39 error, follow these instructions:
[FONT=Helvetica,Arial,sans-serif]NOTE: After removing these registry keys and rebooting, it may be necessary to reinstall any CD or DVD recording applications.[/FONT]
[FONT=Helvetica,Arial,sans-serif]1) Close all open programs [/FONT]
[FONT=Helvetica,Arial,sans-serif][/FONT]
[FONT=Helvetica,Arial,sans-serif]2) Click on Start, Run, and type REGEDIT and press Enter[/FONT]
[FONT=Helvetica,Arial,sans-serif][/FONT]
[FONT=Helvetica,Arial,sans-serif]3) Click on the plus signs (+) next to the following folders[/FONT]

• HKEY_LOCAL_MACHINE
• SYSTEM
• CurrentControlSet
• Control
• Class
• [FONT=Helvetica,Arial,sans-serif]!!4D36E965-E325-11CE-BFC1-08002BE10318}[/FONT]

[FONT=Helvetica,Arial,sans-serif]4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.[/FONT]

• UpperFilters
• LowerFilters
• UpperFilters.bak
• LowerFilters.bak

[FONT=Helvetica,Arial,sans-serif]5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete[/FONT]
[FONT=Helvetica,Arial,sans-serif]
6) After deleting the keys, close the Registry Editor[/FONT]
[FONT=Helvetica,Arial,sans-serif]
7) Reboot your computer[/FONT]
[FONT=Helvetica,Arial,sans-serif]
8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.[/FONT]

[FONT=Helvetica,Arial,sans-serif]hope his helps
[/FONT]

yasmin911

Thank u all so much for your help and a big hug to fwor for giving me that link:jfollowed it & it worked like a dream. Much appreciated