Please help! Bank Charges for Lloyds TSB and Fraudulent Use of Account!

EdinPinkPrincess

Hi everyone

My Fiance is with Lloyds Tsb and his current account was used Fradulently on Friday last week and around £150 is missing from his account.

When he checked with Tsb, they said it was over 3 debit card transactions. Now, my Fiance obviously didn't make these and they said they couldn't tell us where these amounts have went until they cleared which should take a few days - tols us to phone back on Monday and it should have cleared by then, if not, then Tuesday at the latest.

It's now Wednesday and they are still pending and because of this Tsb won't help us as they say it's not fraud until it's left his account, even though it's obviously been taken off his available balance. Every day since Sunday we have been getting told the same thing "Nothing we can do until it's cleared" - well this just isn't good enough. Surely there must be something, someone can do to help us get our money back? We are desperately needed that money back as we get married in a few months and still have our Honeymoon to pay, never mind actually day to day living!

Llloyds have been so unhelpful and no one seems to be listening to what we are saying which is upsetting me and my Fiance so much.

To make matters worse, he has had bank charges come off his account before this all happened at £180, as he went over his overdraft at Christmas but we go no notification whatsoever from Lloyds to tell him that he was currently being charged. So, when they went and took his £180 out of his account, he went over his overdraft again and has actually received a letter this time saying he's away to get another £140 charges taken off him at the start of March!! Even though it was there fault by taking the money out in the first place and not informing him!

This is honestly stressing me out so much because we can't get any advice on what to do when we just want this all to be sorted and to get our money back which is rightfully ours.

If anyone can help me or give me some advice I would really appreciate it as it's getting me so down as it's just a vicious circle.

Sorry for the big rant!

Thanks! :A

natweststaffmember

Is the fraud directly linked to the bank charges?
Have you spoken to the fraud department at LloydsTSB or to simply their call centre?

johnnynonails

hi, we had the same trouble with fraud on our account back in november , some had our details of our card and spend £2.oo , paying a debt collection agency then on the sat/ sun they spent £100.00 topping up there fone, i phoned tsb , we also had to wait till these had gone threw tsb couldnt stop them cos they had the details of our debit card but on the wednesday we phoned up explained it wasnt us , it took about 3/4 days to get the money back which i thought was quite quick, i think u will get the money back once they all go threw and u tell tsb it wasnt u , they send u a letter which u have to sign to say it wasnt u that spent the money , we did that and havent heard any thing else , did they cancel ur card, cos they did mine and we had to get another 1 sent, was quite worring that sum 1 knew our details and had our address /postcode , but have changed banks now but still have the tsb one open hope this helps a bit jill

EdinPinkPrincess

Thanks for getting back to me

Another twist in the tale! This morning he went and checked his bank as his wages were due in and the amount has reappeared and he was able to take that and his wages out of his bank account this morning - thank god!

I don't know what has happened but he will be phoning them back later on and ask what on earth the bank has been playing at.

In regards to his bank charges, they did happen before the fraud and is a seperate matter. As he has taken out his money, he is going to ask them today about it and ask why they would take such a huge amount from him considering he was never told.

Thanks for replying - I really appreciate it.