We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
We're aware that dates on the Forum are not currently showing correctly. Please bear with us while we get this fixed, and see Site feedback for updates.
Bambino Direct - Price Match (when it suits)

DIVEANGEL
Posts: 35 Forumite


I ordered and paid for a cot from Bambino Direct and minutes later received a link from a friend saying they'd found it quite a bit cheaper elsewhere. I immediately emailed them to enquire about their Price Match Promise, and would have cancelled the order had they not been able to match it.
To date I still have not received a reply, despite the cot turning up yesterday. I called them this morning to enquire and was told "we won't do it afterwards anyway (unlike Kiddicare) and we can't do it on furniture as we'll be selling at a loss" I explained that if someone had answered my email to that effect I would have cancelled the order, and was basically told there was nothing I could do about it now unless I want to send it back subject to a "restocking fee". :mad:
To date I still have not received a reply, despite the cot turning up yesterday. I called them this morning to enquire and was told "we won't do it afterwards anyway (unlike Kiddicare) and we can't do it on furniture as we'll be selling at a loss" I explained that if someone had answered my email to that effect I would have cancelled the order, and was basically told there was nothing I could do about it now unless I want to send it back subject to a "restocking fee". :mad:
0
Comments
-
Unless you've already put it together then you can return it without incurring a re-stocking fee, assuming it's within 7 days of receipt:Their_T&Cs wrote:6. EXCHANGE OR REFUND OF GOODS
Within 7 days following delivery of the goods you may choose to:-
6.1 Return the item(s) as exact in their original packaging at your own cost complete with any related accessories or booklets to: RETURNS, BAMBINO DIRECT LTD, UNIT A, YORK HOUSE, GROVE ROAD, HUDDERSFIELD, HD1 6DD. No re-delivery can take place until we have received the returned goods from you. It is your responsibility to obtain proof that the goods have been returned to us (royal mail signed for or parcel force is recommended which gives proof of date of postage and delivery tracking information). We reserve the right to refuse a refund if goods are not in an acceptable condition.
6.2 The following brands are non returnable or refundable items: Boori, Babystyle, King Parrott, Bebe-Jou, Lollipop Lane, Izziwotnot or Tutti Bambini unless damaged which must be addressed in writing with photographic evidence.
6.2 Without prejudice no refund or exchange will be given for:- nappies, toiletries, self assesmbly furniture once fully or partially assembled, curtains and bedding once removed from packaging. We advise measurments are taken of furniture/windows.
Don't ask me what 6.2 (the first one!) is about and whether there's a valid reason to exclude those items?0 -
Sweet Bejesus!
Another Huddersfield based baby outfit that has less than satisfactory Customer Service!
Is there something in the water in Huddersfield that make baby firms so bad?!The man without a signature.0 -
Thanks stugib - I did check their terms again and found this...
You have the right to cancel your order in writing to [EMAIL="cancellations@bambinodirect.co.uk"]cancellations@bambinodirect.co.uk[/EMAIL]. If you exercise your right of cancellation after the goods have been dispatched or delivered to the delivery address you will be responsible for returning the goods to us as soon as possible with full order and id details at your own cost to: RETURNS, BAMBINO DIRECT LTD, UNIT A, YORK HOUSE, GROVE ROAD, HUDDERSFIELD, HD1 6DD.Goods returned will be refunded less costs out of £9.00 It is your responsibility to obtain proof that the goods have been returned to us (royal mail signed for or parcel force is recommended which gives proof of date of postage and delivery tracking information).Please not if we do not recive an email to [EMAIL="cancillations@bambinodirect.co.uk"]cancillations@bambinodirect.co.uk[/EMAIL] and goods are sent out you may also be liable for a 15% restocking fee.
so then I take the risk of being lumbered with a bill for sending it back, a restocking fee and then having to fight for a refund. I'll just swallow it this time, but it'll be the last business they get from me, and I certainly won't be recommending them
I also bought via the Top Cash Back site and have had to make manual enquiries as it didn't track! I think I'll stick to Kiddicare in future0 -
My battle is clearly destined to go on - it's broken... :wall:
And after several calls over the last week (and most being cut off after holding), no call backs, a promise of delivery "sometime" yesterday (and I waited in ALL day) it appears they no longer have the part. So I've had promise of a delivery tomorrow now...I won't be holding my breath
And I wait...becoming suspicious that I'm not going to get this part (and having taken a second day off work to receive the "sometime tomorrow" delivery, I've just called them to be told it's not coming today, but it will "definitely be there tomorrow".
A warning to others: don't waste your money with this company, their service is appalling :mad:0
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 348.4K Banking & Borrowing
- 252.1K Reduce Debt & Boost Income
- 452.4K Spending & Discounts
- 241K Work, Benefits & Business
- 617.3K Mortgages, Homes & Bills
- 175.7K Life & Family
- 254.1K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 15.1K Coronavirus Support Boards