Flight delay - reclaim of pre-paid unused accommodation?

grambo

During the recent snow and bad weather, my flight was cancelled and I was put on the next days flight. I had pre-paid for 3 nights accommodation, and as a result, lost the first night of my trip.

Does anyone know if I should be entitled to claim this back anywhere?? I booked through https://www.alpharooms.com and both they and my travel insurance say that I am not.

Thanks.

richardw

What was the cancellation policy with alpharooms?

What does the airline say about consequential losses?

grambo

alpharooms charge 100% fee if cancelled 0-14 days from check-in, this was the day of check-in.

the airline is easyjet.

r18rws

Only travel insurance would possibly cover it, seems your's say no though.

Certainly not Alpha Rooms, and doubt Easyjet woudl cover it, check their terms for info on losses due to a delay and their responsibilities.

discoinferno_99

Travel insurance job. Bad weather is not the fault of the airline, so this kind of event would normally be covered by travel insurance. I'm surprised the your insurance company are saying they won't cover it. Who is your policy with out of interest?

If booked direct through a hotel / chain rather than a 3rd party, then sometimes the hotel will refund the missed night under circumstances such as these.

Voyager2002

Did you spend the night of the cancellation at home? If not, Easyjet should certainly have paid for a hotel near the airport.

Tozer

Voyager2002 wrote: »

Did you spend the night of the cancellation at home? If not, Easyjet should certainly have paid for a hotel near the airport.

Why should they? Its not their fault that they had to cancel.

luci

Cancellation and subsequent losses due to weather are an Act of God and are not normally covered by travel insurance.

Voyager2002

Tozer wrote: »

Why should they? Its not their fault that they had to cancel.

Well, it is part of the EU directive so they have a legal obligation to do so. We could discuss whether this is morally justified in another place.

Tozer

Voyager2002 wrote: »

Well, it is part of the EU directive so they have a legal obligation to do so. We could discuss whether this is morally justified in another place.

Couldn't care less about the morals behind it but the Regulations provide for a get out where the cause is situations beyond the airlines' control.

discoinferno_99

Voyager2002 wrote: »

Well, it is part of the EU directive so they have a legal obligation to do so. We could discuss whether this is morally justified in another place.

The EU regulations cover the airline potentially offering a hotel room as part of article 9 (Right to care). However this does not cover the situation that the OP is in, namely getting a refund for a missed night of a hotel stay. So correct as you are about Easyjet being obliged to do this, (outside of weather delays / extraordinary circumstances) it doesn't really help the OP.