catalogue charges - Kays

[Deleted User]

For christmas I purchased a chest of drawers through Kays catalogue, the item arrived with a missing drawer, so I telephoned customer service dept. Unable to get through on the most ridiculous automated phone system I have ever come across, I emailed. I did not receive a response until after the new year, when they set me another set of drawers

I therefore returned the old one, but a few days later I received an invoice for two sets of drawers, also including a fee for late payment!!!!!!!!!!!!!!!!!! I subsequently emailed and said item returned, happy to pay when I get an account for the right amount, less any late payment charge. I have not received a reply to this email, but have now received another bill (now for one set of drawers) with additional late payment charges and a threat of court action if I do not pay.


I telephoned yesterday after work and spoke to someone in the credit recovery department, who was not interested in what I had to say, other than if I did not make a payment Kays would take action against me. And that I should not have emailed, but phoned. :mad:

What is concerning me is that the late payment charges are almost 50% of the original item. . It is so easy to see how individuals fall quickly into debt. Surely though catalogues charges must be regulated by some authority body, they seem to be worse that the banks.

Bubblepops

hi treetops,

i don't know if this will help, but I had major problems with Kays in the past, and the only thing that worked was threatening them with the police / legal action for stealing my money (i made a payment that got lost, and whilst I was waiting for them to sort it out they whacked me with a load of charges).

My money mysteriously reappeared, and all the charges were removed (btw, I never even reported them, the threat on it's own worked).

I know your circumstances are slightly different, but it might be worth a shot, esp. since they are in the wrong in the first place?

Also try www.saynoto0870.com - they have lists of phone numbers for Kays, and you can get through to a real human being (for what it's worth:rolleyes: )

Good luck, and keep on at them, it's worth it in the end up!
Lozzieozzie