Tesco-(non) Direct

The_Pastor

Laughable, ordered something from Tesco-direct (pair of cushions only sold in a twin pack) not the biggest of sales with a total cost of £12.87, 2 days later receive a parcel from them...........one cushion............went online checked e-mails, had one e-mail saying parcel had been delivered, one saying 1 parcel in warehouse awaiting despatch..

Was redecorating the lounge so was in no real rush, 3 1/2 weeks later!!!!!!!!!!
I decided to check my e-mails for something from Tesco, no new mail, checked my tesco account, showing 1 delivered one at warehouse, deceided to ring them to ask what was happenning, and was told my package had been delivered!!
So I explained that, yes one cusion was delivered but my account say another to follow, they said it was a warehouse mistake that they knew about!!!!! (the warehouse had been delivering 1 cusion of a twinpack set!!)
I asked why I had not been informed and was told because I did not contact them, they assumed that my order was complete!!!!, well I'm ringing you now to say it was not and my account showed that!
I was then told I had to reorder the product, and return the single cushion that I had, to which I said, just send me the outstanding cushion I was owed, they said they could not send a single cushion!!! to which I replied well you did 3 weeks ago!!
I then asked if the warehouse problem had been sorted out, they said they did not know!!!!! !!!!!!
So they want me to pay another £12.87 (they had £12.87 of my money for nearly a month) and reorder the product, that they could not gaurentee it would not arrive as a single again, so they want me to pay for TWO sets of cushions then keep my fingers crossed that they send the correct package this time, and reimburse me after 5 days!!!

They didnt know I did not get my full order in the 1st place, admitted it was their mistake but wanted me to re-order and repay for them and hope they get it right this time.
after slamming the phone down on a manager/supervisor I checked their site, the single cusion said discontinued and the "twinpack" was out of stock, so whats my chances of getting anything from them!!!!
I'm getting to know how tesco are worth so much money now, how many other people do they pull this crap on and have our money in there accounts for a month earning interest for them?
well they are sending a courior tommorow to take their cushion back (costing them money)

So TESCO_DIRECT YOU CAN SHOVE IT