BT landline & broadband - can we get out of contract?

1carminestocky

I know exactly what you are saying and I rang them as soon as the renewal letter arrived to cancel it. But the vast majority of the GBP aren't like the people on here and apathy takes over. A character trait BT have built their business on post-deregulation IMO. If a company is truly confident about the prices/services they offer they shouldn't really be almost insisting on a lengthy min. contract, much less a rolling one...

hmc1_2

Thanks for all this really, really useful to me. I called BT but I'm on market 2 so said initially can only do £12.46 a month

She seemed a bit annoyed that i seemed to 'know all about the deals' the offered and said moving phone or tv back to bt would make no odds!??

Or do free 6months and £15.65 for 12 months following = £10.43 a month.

Does anyone know how you can see if our exchange will move to market 3 soon?? Others in county are already market 3??

Thanks a lot

nodor

nodor wrote: »

Sorry to hijack your thread, but I'm in a similar situation. Just lost my job and to cut costs needed to lose my BT phone and internet service(£33/month)
I have been with BT for years and never used any other service.
They tell me I still have 11 months to run on a contract I entered in to, but I know nothing about this. I was told I would have to pay around £200 even if the service was cut. It then turned out my contract had BT vision included just 4 days previously and I know for certain nobody contacted me around that time as they say. This was enough for them to "raise an issue" and look into this further.
How can you be entered in to a contract without signing anything???? Any advice on this would be of great help.

Just to update this post. I was eventually contacted 3/4 weeks later and imformed that my upgrade had been "robotic" and that I was now free to leave BT without cost.:j
All I need now is a new job. Anyone got any work for a class 2 HGV driver;)