EON Gas Issue

emmamck_2

Hi am new to the site and need some help,

I received a phone call last wednesday at 6pm from EON stating that i owe £632 in gas bills, which was news to me.

Apparantly there has been a problem with my gas meter for the past 2 years + which they thought they could sort out without contacting me!
I was told that i could pay my back dated gas bill over the period of time that the problem started - 24 months @ £150!

When i told them that this was going to amount to more that £632 i was told that the cross meter team were dealing with the problem and they would contact me. I called EON again on Friday to be told the person dealing with my problem had left for the day and he would call me today (i requested 16:45 as i was at work). Got home today to a voicemail left at 10am asking me to call him!
Called EON back to be told the guy had gone for the day but someone else would help, to be told that the demand letter i got today is to be ignored and that i can make payments to my account so i wont be hit with such a big bill.

I asked about the 12 month backpayment rule to be told every case is individual so i might have to pay back until 2006!
I have been paying bills up to Feb 08 when they stopped.
My account number has changed and the last bill i had stated WE HAVE READ YOUR METER! They are now telling me that they issued a bill for Feb 08 to Jan 09 which i never received.
I also gave them directions to my meter and told them to call me if they cant find it.
I do not pay DD's as i do not want to be in credit and they have agreed i have a good record of payments as i pay my electricity in the same way.


Where do i stand with this?? Any help would be greatly appreciated!

Former_E.ON_Company_Representative:_Malc

Hi

It is true that all possible billing code queries are looked at on an individual basis. If your query does fall into this category you will not be back billed for more than 12 months but it does depend on the circumstances. Please ask my colleague to check if you are eligible or not.

If you are not satisfied with their answer ask to speak to a manager so the query can be escalated.

Has the problem with the meter been sorted out? Check your meter serial number (it is on a plaque on the front of the meter) is the same as the one you are being billed to and the one on our records.

It sounds as though there was a mix up when your account was set up and you were billed on the wrong meter.

If you have not received the bill ask for a copy. It sounds as though you have already discussed a payment arrangement to spread the cost over the same period it has taken to sort this out.

The £150 quoted may be this debt plus your ongoing usage. It is usual to include this to prevent further debt building up on your account.

Hope this helps but if you are still unsure after speaking with my colleagues drop me a Private Message with your address and Post Code. I will be happy to have a look for you.

Malc