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Goldfish/MHA Final Settlement, Help!?

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Can anyone please advise - i currently have a Goldfish Card with a 4k limit, it stands at around 4700 and hasnt had a payment in around 5 months. As such it has gone to a firm called MHA or the Moorhouse Agency. Now i want to settle with a final settlement payment and have read on here about the potential for negoitiating a good discount.

I have made 6 phone calls, each time resulting in the offer of either 5 or 10% discount, i said it all to them as well, ' im going for an IVA and paying the best one off i can beforehand so if youll give me 40% ill give you 2.5k right now ' etc etc.

No joy. Do i need to write to get better, is it a time thing - account been with them for 3 months nearly but has been to them quite a few times in the past - am i saying the wrong things or are they just not a negotiating agcy?

Could anyone please help, if experience with these guys that would be great but similiar situations or any help much much appreciated.

Many thanks!

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