Xl Holidays

lizzie9171

Hi, this is the first time to use the site. I was wondering if anyone who had booked a holiday with Travel City Direct, (XL airways)before they went into administration last September. Have you managed to get your money back. Atol are refusing to refund my money, saying that I have to claim it from my credit card, which I only paid the desposit on. The CC are refusing, to pay stating to get in touch with ATOL. In my opinion, ATOL should refund me, regardless of how I paid, as the holiday was ATOL protected, and having read some info, all this points you in the direction, that if a firm goes 'bust' and it is ATOL protected, they will make the refund. I am getting very frustrated with it all. CAn anyone advise me if they have had any problems.

Incapuppy

Hello and welcome to MSE.

You should find plenty of info in this thread:

http://forums.moneysavingexpert.com/showthread.html?t=1152827

lizzie9171

thanks, incapuppy. This is one of the site I have looked at, which states that being ATOL protected, means they will refund. Its proving harder to do though. No one wants to pay me my £2000.