Kaupthing Edge website Q

Falc

I have some money in Kaupthing Edge, but their website does seem to be active anymore, as it dosen't find the page, can someone help me out?

KingL

Their systems were transferred over to ING Direct 3 weeks ago. If you have a login for ING Direct it will show up under that. If not, get one!

There is also an option to sign up for a promotional rate (currently 3.5% variable) for 6 months.

Falc

To get one do i phone ING up to get one?

agsnu

Falc wrote: »

To get one do i phone ING up to get one?

You should have had several e-mails and letters from ING about your account transfer, including the issue of new account and login details.

Phone them.

natman

Falc wrote: »

I have some money in Kaupthing Edge, but their website does seem to be active anymore, as it dosen't find the page, can someone help me out?

Sorry to laugh, but have you been hiding under a rock.

I was on holiday in the USA and heard that ING had taken over Kaupthing edge.......
Anyhow. You shoud of received communication from ING and letters etc.

Like the other posts, give them a ring and have a chat to them. Cant beleive you have not received anything.
Good luck

dantheman80

Is any one else getting the run around from ING? I still don't have a pin code to log in to my account, it's been more than 2 weeks now. I rang last Thursday and was told it must have been 'lost on the post' and they would send another first class, 5 days later nothing, so I ring again and all they can say is
'We can issue you a new pin in the post first class'

Really helpful, is there any other way of accessing my savings?
'No'

Can't I write to you and withdraw money?
'No'

So basically I can't do anything except wait and hope they do eventually send me a pin code, what helpful service. When I get it I'm just going to close my account now.

I received my pin today, 8 days (6 working days)

atypical

I have exactly the same issue. The first one got lost in the post, the second one seems to have met the same fate (been 8 working days now). I think it more likely that, for whatever reason, they aren't sending out a PIN seeing as I've had several other letters from them in the time since.

Asking them to send you another PIN blocks the last one they sent out should it ever arrive so I'm always cautious asking them to send another one. But what else can you do?

edit: I recieved my PIN today (9 working days). The whinge was good catharsis either way.

lectureral

I think that if you have your customer number then they can issue a pin over the phone - a special secure call? - not entirely sure because I had the opposite problem - I had my pin but not my customer number and they could do nothing over the phone. It's sorted now though.

Fraeya

I also haven't received anything from ING telling me about this. So dont be so rude natman, we all know about the takeover.

really dont want to waste my time or money phoning them, why dont they have an email address!!

natman

Fraeya wrote: »

I also haven't received anything from ING telling me about this. So dont be so rude natman, we all know about the takeover.

really dont want to waste my time or money phoning them, why dont they have an email address!!

You really have got me all wrong - I was answering the original question which was -
I have some money in Kaupthing Edge, but their website does seem to be active anymore, as it dosen't find the page, can someone help me out?

The kaupthing edge website has said for the past 4 or 5 months that ING would be taking over savings etc.
Ok I was being a little tongue in cheek, but offered some advice. I also had money in Kaupthing edge and ICESAVE and was very worried at the end of 2008. So can appreciate the initial persons anxieties about the initial question.

If people have not received any paperwork, that is out of order and needs sorting I agree
If you dont want to ring there is an address you can write to which is free -

Savings
ING Direct
410 Thames Valley Park Drive
Reading
Berkshire
RG6 1RH

ING Savings number is - 0845 603 8888
But there is a free number for general enquiries which may help - 0800 376 8877