help needed again

HT63

Sent SAR letter to citifinancial 2 weeks ago after advice on hear received reply this morning stating we have received a payment £10 from our mutual customer:however,it gives insufficint details for us to identify their citifinananial acc no and to apply the funds accordingly. This is after thay sent me a letter saying i did not have ppi on my 3 loans with them i know i did

The_deacon

I know this won't help but i am also in "debate" with Citi Financial.
They told me that i didn't have PPI on the loan and couldn't identify it also.

Happily i do have all the paperwork that they seem unable to trace! so have the account number and all dates and details etc, but so far the account remains a mystery to them :rolleyes:

di3004

HT63 wrote: »

Sent SAR letter to citifinancial 2 weeks ago after advice on hear received reply this morning stating we have received a payment £10 from our mutual customer:however,it gives insufficint details for us to identify their citifinananial acc no and to apply the funds accordingly. This is after thay sent me a letter saying i did not have ppi on my 3 loans with them i know i did

Hi hun

Any problem it may be worth a phone call to the information commissioners office here:
https://www.ico.gov.uk/Global/contact_us.aspx

Hope they can help good luck.;)