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Parents moved from the hotel I paid for!
adam2484
Posts: 436 Forumite
I booked and paid for my parents to go to sharm el sheikh for a week with thomas cook through co op travel.
the hotel i booked (and paid for upfront) was the amar sina hotel but when they arrived they were told that the hotel was overbooked and that they had to be moved to the halomy hotel.
Can they do this!? the new hotel although is still a 3 star didn't look as good as the amar sina hotel. Apparently it happens often but i couldn't find anything from searching.
any ideas??
the hotel i booked (and paid for upfront) was the amar sina hotel but when they arrived they were told that the hotel was overbooked and that they had to be moved to the halomy hotel.
Can they do this!? the new hotel although is still a 3 star didn't look as good as the amar sina hotel. Apparently it happens often but i couldn't find anything from searching.
any ideas??
0
Comments
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Book outs do happen quite often in the travel industry. When this happens it is often the fault of the hotel rather than the tour operator as freqently the hotels don't tell the operators.
Normally the hotel that has been over booked and booked clients out to another hotel offer some sort of compensation.:j Debt free since 31/01/08:j
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do you think i can get some sort of a refund?0
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