Electric Bill £7630 for one month

knitter

Received this email today
Please contact us immediately on 0845 301 4919
Our meter reader has taken a reading and this may result in a higher than normal bill.
We need to clarify your meter serial number and your current meter readings to confirm your charges. Your meter serial number will be located on the front of your meter. If you have two or more readings on your meter, please take two sets of readings an hour apart.
If we don’t hear from you within the next 7 days with this information the charges will be applied to your electricity account and followed up accordingly.


Changed Supplier to Eon last september and I'm on ecomany 7 And Had this email today and it seems the last reading they had mixed/the night/day readings So day readings read like they have gone round the clock.. hense the high bill

The first lady I first spoke to was very nice saying it would be sorted out and joking .
But when a man phoned me back later he left me confused and angry He was quite dismisive saying my next bill would still be higher as it would have to reajusted and something about npower giving the wrong readings. I have not kept records of npower bill so no idea what the readings were..
So am at a loss what to do.
But from what the first lady was saying The only reason for the high bill was the last readings been misread by the last metor reader so It would of been easy to sort out.
Has anyone experienced this type of mistake before and has any advice:question:

JCB2020

I had a similar problem a while back with SP. Either their meter reader transposed the day and night readings of they where entered into the system incorrectly.

I take monthly readings so when I got the inflated bill was able to pin point the error. It took several emails and two amended bills to get the numbers back to what they should have been.

When you changed supplier the meter should have been read either by a reader or you supplied the numbers. Either way your previous supplier should have given you a final bill. Were the readings correct then?

Your prevous supplier will have a reading history if you dont keep the bills.

Magentasue

Not had this myself, but it comes up on this board. I think it's important that you gather some evidence. Find your switch over meter readings (check closing bill from npower and opening from eon). If you don't have them, ask both suppliers (you can probably get copies of statements free).

Next, make a note of current readings as supplied today and check these on the bill when it comes through. Keep an eye on meters and make sure day one clocks day units and night one starts recording at start of off peak period.

Don't panic!

anniecave

If Npower were your previous supplier then I would go back to them. Had you been with them for a while? Ask them what readings they have on their system? They should be able to give you both some previous routine meter readings (where a meter reader has been around), any readings you have given them, and the change of supply meter reading. I would aim to get at least 2 previous readings prior to the change of supply reading, which may be a "deemed" estimated reading. Take note of which figure they are saying is which (low, normal) in each case. After that, go and look at your meter, and take a reading. Does the current reading fit in with these readings, or is it the opposite way around? or does it make no sense in relation to the previous readings?

If it makes no sense at all, go find the meter serial number, and also ask npower or eon what meter serial number they have, and see if that is the problem. It could be there has been a meter exchange previously and the meter details held on the central information system is wrong, or that there is a mixup with meters and and addresses of some sort.

If it looks like the change of supply reading is wrong way around, speak to npower and tell them to get the reading corrected.

If it looks like all the previous readings may have been the wrong way around versus what the reading on the meter is now, then the first thing I would do is to check that the meter timeswitch is the correct way around. Do the "low units" increase during the night, and the "normal" during the day, or is it that the low and the normal are actually transposed?

Some things for you to do anyway...

Re-post when you have got some further progress.....

dannymccann

I dont suppose you were online with NPower? As you could access everything from an online account? Just one of the many benefits of managing an account online

moonrakerz

That's what happens when you leave the TV in standby :rotfl::rotfl:

E.ON_Company_Representative

Hi knitter,

As earlier posters have said start by checking the serial number on your meter matches that on the bill you have received, also check the meter readings are accurate.

It does sound like the meter readings maybe the wrong way around or the start readings on the account might be incorrect.

Call npower and ask them to tell you the final readings they billed you to when you left, even ask if they can re-send the final bill so you have a point of reference.

The final readings from npower need to match those E.ON have started the account from, that’s why the information from npower is important.

This may be quite complicated so if you want me to look into this for you I am happy to do so. Please send me a PM containing the post code and property number and I can take a look.

Hope I can help.

Brian