Can I reclaim my tax from a company who caused delays?

Blackbolt_2

Hi all,

I recently went to Thailand for a holiday / marriage, and due to a series of problems with an order I had placed in the uk, a company here had to ship some goods to me in Thailand, rather than my home here.

Because of this I was charged 21,000 Baht! as a Fedex import tax! Approx £445. The items (Kilt - prince charlie outpfit) only cost £700 themselves!

So my question is, if the company has caused the delay, it took them over three months to fulfill the order, are they accountable for the additional costs incurred, as it was their fault that they had to ship to Thailand at all.

Thanks
Shaun

richardw

The terms and conditions of sale may exclude any consequential losses.

Blackbolt_2

Even if the delay was obviously caused by errors during the ordering process?

Surely if I had not paid the tax, then the item would have been returned for a refund anyway?

phatbear

My first point of call would be to contact the company who provided the kilt etc to you to see if they could do anything for you. However I would be wary of attributing blame claiming "it was their fault they had to ship it thailand" wont get you anywhere after all they could have just sent it to your home address then you wouldnt have got the item at all and they may claim it was your fault that you were in thailand!

In theory when they shipped it to you they should have sent it as a temporary importation into thailand, ie they/you would guarantee the item would be leaving thailand again, this is usually done via a financial guarantee and the item would be presented to thai customs to confirm the item was leaving their country and thus would not be liable to tax, im assuming they use the same system as we do in blighty of course.

All the best