Iggy, I know how Swiftcover pay your appearance fee.

Davoir

I used Swiftcover for my car insurance last year. I made the mistake of not forwarding my NCD certificate to them as requested to validate the policy, (I agree this was my own fault) but only discovered this error when they emailed me to ask if I wanted to renew my policy.
My issue with Swiftcover is this; they claim to only do correspondence over the internet, they claimed to have emailed me a reminder for the NCD certificate and followed that with two letters to my home. I can categorically say that I never received any of the notices they claimed to send, (does anyone want to willingly be out of pocket by £350 quid?) They took the extra without notification which they can do because it was a direct debit (maybe I should have noticed then, but didn’t). When it became clear what had taken place I asked them to forward me copies of the letters they claimed to have sent which they did. Yet there were no outpost numbers on either one that would prove the letters were registered in an appropriate QA system and sent on the dates claimed, which any reputable business would automatically do. I have all the emails sent during the setting up of the policy but inexplicably no reminding email.
So I suggest to anyone considering taking Swiftcover insurance beware. Forget to send your NCD certificate at your peril. They won’t remind you. They will take the difference directly from your account that rounds your policy up to one that would have no NCD.

dacouch

Have a look at this thread....
http://forums.moneysavingexpert.com/showthread.html?t=1457537&highlight=swift

Davoir

Thanks, for the link. Took a look but had problems registering on their site. May try again.
Thanks again.

dacouch

If you send them "Acceptable" proof of no claims bonus they should refund the extra premium you have paid.

Recommend that you photocopy your letter and the proof for your records and ideally send it recorded delivery