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citi - Should I accept

imfedup
imfedup Posts: 225 Forumite
in Reclaim bank & credit card charges
Asked for my charges back including interest, recieved a letter saying charges fair clearly stated etc etc.

They are also saying that I have put forward no evidence to support my allegation and they dont accept it.

They are offering me difference between £25 and £12.

Their letter looks ver scarey and now I am wondering whether to accept their offer or write to them again asking for it all back, all the charges were before the OFT said that charges were too high. I would love to try and claim it ALL back but not if I am going to loose it all.

Please help
:confused:

Comments

  • natweststaffmember
    natweststaffmember Posts: 12,063 Forumite
    Is the amount they are offering an amount you would want to accept prior to starting the process? If not you may need to send the next letter if you have not sent a LBA(letter before action)
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
  • imfedup
    imfedup Posts: 225 Forumite
    Thanks NWSM, where will I find these letters, I have had a look but cant seem to find the right one.
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