Deposits on Finance Cars

Doozergirl

I bought my MINI this way, very much attached to the BMW dealership, but the experience was totally different to that described. (I think it's a bit odd that the OP also did the same with a VW and they gave the money back!)

I test drove two models decided on the one I wanted, we then went through all the spec I was looking for, all the bits and pieces were shown to me on other models. The salesperson found the car I wanted in group stock. We then spent a couple of days haggling over the price. When I paid my 500 deposit, I was in no confusion that this was the car I had ordered. I was also told that my deposit would be refunded if the car were not as described.

When the car turned up it actually had a fancy roof and stripes that weren't on the spec list and I was given the opportunity to reject the car or they would remove it for me free of charge - I was happy with them being removed.

You have to take it seriously - you've ordered the car, you're not just having cars shipped all over the place just for you to test drive and reject. It sounds to me like the OP took advantage, especially if they have done it before.

xycom1

TBH I don't think I would have parted with a deposit before seeing the car, although I am very fussy about cars. Even if I had to drive to the dealers where the car was actually located in order to have a look. Either that or move on and look for another one closer...