Totally confused by NPower, can anyone explain in plain English??

Hi All,

I admit I am a complete novice when it comes to Gas and Elec, meter readings, units, kilowatts I was hoping someone could explain.

We are currently with NPower and pay a fixed DD of £39.00 per month for Elec and £26.00 per month for Gas.
Our latest statement for Elec showed that we are £72.30 in credit, but this was based on an estimate. Also our last Gas statement was based on estimate.

I called NPower and the representative was suprised at how little we pay each month. he said 'hmm....thats very little can I be nosey and ask how many bedrooms you have and how many people live in the house?'. I told him and he asked me to take a meter reading and call them back. he seemed really keen to get these readings from me. It has made me worry that as soon as I give the readings we will get 2 huge bills!

Can anyone explain how this works? I understand I do need to give them my actual readings at some point, but am worried my monthly amounts will shoot up.

Also, we are on a fixed rate per unit until March (09). When I asked whether our rate will go up from March onwards the representative didnt know and said they have no idea at the moment, it could go up or down. Realistically, what are the chances it will go down??? And do they base it on how much we have used over the last year?

Sorry if this post is a bit long but Im really confused

Thanks in advance


  • Magentasue
    Magentasue Posts: 4,229 Forumite
    Read your meters now and find out the last actual readings (by Npower) or your own reading. Post back dates and readings and we'll look at them.
  • Cardew
    Cardew Posts: 29,038 Forumite
    Name Dropper First Anniversary First Post Rampant Recycler
    The theory is very simple. If your annual consumption is, say, £600 your DD will be set at £50 a month for each of the 12 months.

    In practice because consumption estimates are not exact(very cold winter) it is almost inevitable that you will run up a debit or credit balance and your payment will be reviewed.

    Nobody yet knows how much your tariff will change when your fixed tariff ends.
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