Help writing a letter of complaint

feelinggood_2 · 17 February 2009 at 9:35PM

Unfortunately, I had to stop at some Motorway Services the other day.

I encountered a couple of problems:
1 - the automatic door wasn't working, the other doors were all shut. They were heavy doors and there were no staff around.
2 - The disabled toilets required a radar key, but I couldn't find any staff to allow me access
3 - Both lifts were out of order
4 - The toilets were on the first floor, so to use a bathroom, I had to climb stairs.

Now, I managed it (with a great deal of pain) because I only have temporarily restricted mobility. Because it is temporary, I don't have a radar key.

I don't think this is acceptable. The Out-Of-Order signs on the lifts were very old and dirty, and I wonder if they are ever going to bother to fix them.

I'm not sure how to word a letter to the Services manager, but I feel I really should complain. Luckily I managed, but only with pain and difficulty. Other people might not find it so easy.

Any advice?

beanielou · 17 February 2009 at 9:56PM

Just basically let them know your thoughts as you have on here.

feelinggood_2 · 17 February 2009 at 9:57PM

beanielou wrote: »

Just basically let them know your thoughts as you have on here.

Does the basic points I've made make sense? I'm trying to keep it clear and to the point, I've got a great desire to ramble! :rotfl:

lozzer90 · 17 February 2009 at 10:21PM

feelinggood wrote: »

Does the basic points I've made make sense? I'm trying to keep it clear and to the point, I've got a great desire to ramble! :rotfl:

They made sense to me, just keep your letter simple but to the point