Firstplus Claim!!

shallwehaveacoffee

Thanks for reading but now deleted the post

di3004

shallwehaveacoffee wrote: »

Sent 1st letter to Firstplus on 19/01/09 as yet haven't had a reply, is this normal or should i now send another letter?
On 02/02/09 i sent a letter claiming bank charges to lloyds TSB and as yet haven't heard from them, i enclosed a cheque for 10 pound fee but it hasn't been cashed, any advice on this also would be greatly appreciated.

Hi hun
They have 8 weeks to respond in full for a complaint/reclaim so some time yet.
But 40 days in requesting a SAR

May I ask if you posted by recorded delivery? (in order to know they have received these)?

Keep us updated hun, cheers.;) Good luck as well.

di3004

shallwehaveacoffee wrote: »

Hi, thanks for you're reply, no we didn't send recorded to First plus but did to LLoyds, thats what i'm worried about, it was a silly mistake, although i know i sent to the right address

Its easily done hun.

As long as they have not taken the £10 at this point that is fine.
But if I were you I would give them a ring to see if they have received this, if they say no, it may be a case of sending another request I'm afraid.

If its only the agreement you require at this stage that is only for £1 cheque or postal order payment, the SAR may come in handy later on.

The agreement should arrive within 12 days of request.

The SAR request they do actually have 40 days to comply, its 8 weeks for a complaint to be solved.

I had put in 8 weeks as en error on my above post sorry buts its 40 days as from the letter they receive.;) I have now edited to correct my first post X

Give FP ring hun X

di3004

shallwehaveacoffee wrote: »

Just to update, have checked on Royal Mail site and Lloyds Tsb letter has been received on 06/02/09

Thanks for letting us know.

I have also sent you a private message. (PM).;) X

di3004

shallwehaveacoffee wrote: »

Does anyone have a telephone number to ring Firstplus to check they have received 1st letter please.

Give me a few mins and I will see if I can find this for you and post back to you.;)

di3004

Hi hun

Found this link here for you, hope this is the correct contact.

http://www.firstplus.co.uk/contactus/Pages/contact-us.aspx

shallwehaveacoffee

Thank you so much, will keep you updated

di3004

shallwehaveacoffee wrote: »

Thank you so much, will keep you updated

Look forward to hearing from you hun fingers crossed.;)
Please feel to post anytime on anything you require help with. X

cagneuk

look forward to what happens

di3004

shallwehaveacoffee wrote: »

As well as the claim for Firstplus and Lloyds bank charges, we had a loan with Lloyds about 4 years ago which was paid off early, have no idea if we had the PPI but would think we did is there any way to find out?

Hi hun
Yes ask them for a copy of your agreement, this only costs £1 postal order of cheque payment, and takes 12 days from request.


The other option is the full SAR (Subject access request), this should be supplied to you within 40 days of request and cost £10 again postal order or cheque payment, you will see the SAR template on the thread with details.;)

shallwehaveacoffee

Thanks for the information, do i just send a standard letter requesting agreement even though i don't know the account number?