what are my rights?

katiecoodle

We refitted our bathroom a few months ago. Now the shower tray is cracked. Now our problem is that its a HUGE job to take the old out, including removing the toilet, the architraves, tiles, flooring and even a stud wall was built over the shower tray which may have to be removed in part.

Now obviously we know that our rights include a replacement or our money back, but what about all the other work involved? Any idea where we stand?

Any help greatly appreciated.

latecomer

It might be worth seeing if its covered under your home insurance. My mum had a similar issue a couple of years ago and got it fixed by claiming on the insurance. Not sure whether it fell under accidental damage or what though.

I suspect the manufacturer will replace the defective tray but wont be liable for anything else.

Alan_M_2

If it's a stone resin tray it should have been fitted on a ply based with a layer of sand/cement mortar under it.

If it's fitted straight to the floor or straight to board the manufacturer won't be responsible for the crack.

This is an insurance claim, the insurer will then take the issue up with the tray producer if there is a case to answer.

katiecoodle

hmm, we don't have insurance ... and its not stone. its plastic.
Actually there were no fitting instructions supplied with it which it ought to have if its a condition of the warranty I would imagine..

Alan_M_2

Plastic tray installation depends on the design and manufacture, there should have instructions included.

Insurance is the only real option here and as you don't have it I wouldn't hold up much hope on the tray manufacturer. The first thing they'll say is talk to your insurers.

MX5huggy

Why don't you have insurance? Do you own the house? mortgage?