Should I change suppliers if...

griffster

I recently had a salesperson come to our door from Scottish Power trying to get me to change to them from my current gas and electricity supplier, E-On. Martin Lewis' advice here is not to at the moment until all the suppliers have lowered their prices. She wanted to see a copy of my existing E-On bill and she seemed quite shocked that the rate for my electricity was exactly the same as my rate for gas. She believes this may be a mistake on E-On's part. It looks like we're being undercharged at present. We'd recently moved from another property where we were with E-On as well, and looking at the rates on bills we still had for that property, there was quite a difference between the two rates which made me agree with her.

I basically said to her that I wouldn't be doing anything at this moment in time until I resolved this issue, although the real reason was that it's probably not a good time to change suppliers anyway until they've all lowered their prices.

I am however concerned as to whether I should be chasing E-On up on this. If I do, and it does turn out to be an error at their end, I would be possibly shooting myself in the foot, as I'd probably get charged more. What I am also unclear of is whether I'd incur any backdated charges as well for what the rate should have been. Potentially a nasty little shock!

Does anyone know whether they can backdate charges if they find an error in the unit rates? If so, do you think I should change suppliers anyway?

Fire_Fox

Have you checked the rates on paper with the rates stated on their website?

jhp

Showing Doorknockers your bill,s is not a good idea.It gives them the info to slam you !!!

Check your rates here,if the tariff is listed.
http://www.eonenergy.com/At-Home/Products/Products-Electricity-And-Gas/Products-Electricity-and-Gas.htm?WT.mc_id=Electricity_and_Gas&WT.svl=8

E.ON_Company_Representative:_Helena

Fire Fox is right, look at the prices on the website.

You should contact E.ON as this will get picked up in the end, if it is incorrect.

If the unit prices have been wrong, get this changed to make sure you are billed correctly in the future.

If you want me to have a look at this, send me your information over a private message:) .

Helena.

griffster

Ok. Have just sent you a private message (I think) so let me know if you've received it.

E.On_Company_Representative:_Helena wrote: »

Fire Fox is right, look at the prices on the website.

You should contact E.ON as this will get picked up in the end, if it is incorrect.

If the unit prices have been wrong, get this changed to make sure you are billed correctly in the future.

If you want me to have a look at this, send me your information over a private message:) .

Helena.