ebuyer

JohnS_4

I've also dealt with them many times over the years, and although contacting them and returning things could be easier, I still use them because they are no worse than many others, and certainly competitive on price, and show real-time stock levels.

Descriptions can leave a lot to be desired, and there are too frequent reports of customers receiving the wrong item - sometimes just the wrong colour, sometimes a modem instead of a video card!

The poor feedback on the site often comes down to problems with City Link deliveries which are apparently variable (no such problems with the Worcester area - well done chaps!).

Also, be aware that they have discontinued technical support by phone - it's all eNotes (or something) and they are a nightmare.

JohnS

Shinds

Ebuyer is just CHEAP - So its an obvious place people want to buy from.

However, if you ever have a problem or need to return something, you might as well forget it as it's a nightmare. There aftersales and customer service is !!!!!! - Infact it's virtually non-existent!

Maybe if we all complained they might actually employ some more staff : complaints@ebuyer.co.uk

malcolmord

I've never had any probs with ebuyer - although I heard returning Items is a pain

quoia

Ebuyer is just CHEAP - So its an obvious place people want to buy from.

Maybe if we all complained they might actually employ some more staff : complaints@ebuyer.co.uk

AND THEN THEY WOULD HAVE TO PUT THEIR PRICES UP !!!!!!!

raeble

There's a lot of complaints about ebuyers service record when something goes wrong. I think it is very telling that they have removed their telephone number from their site and hidden their address in the terms and conditions. I would buy something small from them but I would be rather worried about spending more than £100. That having been said I've never had any problems with ebuyer touch wood. However just because they sell things cheap does not entitle them to give poor customer service.

Shinds

There's a lot of complaints about ebuyers service record when something goes wrong. I think it is very telling that they have removed their telephone number from their site and hidden their address in the terms and conditions.  I would buy something small from them but I would be rather worried about spending more than £100. That having been said I've never had any problems with ebuyer touch wood. However just because they sell things cheap does not entitle them to give poor customer service.

well said!

Tupperware_Queen

There's a lot of complaints about ebuyers service record when something goes wrong. I think it is very telling that they have removed their telephone number from their site and hidden their address in the terms and conditions.  I would buy something small from them but I would be rather worried about spending more than £100. That having been said I've never had any problems with ebuyer touch wood. However just because they sell things cheap does not entitle them to give poor customer service.

I have to agree to a certain extent. My hubby uses them a lot, they are a pain if there is a problem, but they are so much cheaper, that for him anyway, the benfits outweigh the risks. He has always got his goods exchanged or refunded - eventually - and every time he has a problem, he swears he wont use them again, but then as the song goes "money money money" , cash always wins thru in the end and he goes back!!

His average orders are 100-300 btw

escapee

Seeing as this is an online discount voucher board and not ebuyer's feedback forum, I gather no one has any discounts then lmao.

escapee

wirm

i couldn't find any! Sorry!