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BT .. at last a result! Don't Give Up!!
Moneybox
Posts: 194 Forumite
in Phones & TV
Broadband here is terrible. I spent months arguing with BT to improve our broadband connection. I eventually gave up! , but in December had to try again as I needed a quicker connection for Work. It improved , then got worse etc etc. :mad: ... Indian call centers!!
As everyone else, I am trying to make savings where ever we can. I phoned today and changed to Option 1 at a reduced rate of £12. I also was offered a 16 day rebate for my recent connection problems.
I spoke to a manager and said this wasn't on. I had some data to quote from previous speed checks, and had decided a more realistic rebate would be around £45 (I basically calculated the saving had I been on Option 1 when speeds were slow). Had to leave them to think about it, but when they phoned back was offered 80 days rebate :T .
I HATE phoning BT ! , the Broadband call centers especially. Its almost not worth the hassle. But todays call was worth it.
Don't give up if you are having similar problems!
As everyone else, I am trying to make savings where ever we can. I phoned today and changed to Option 1 at a reduced rate of £12. I also was offered a 16 day rebate for my recent connection problems.
I spoke to a manager and said this wasn't on. I had some data to quote from previous speed checks, and had decided a more realistic rebate would be around £45 (I basically calculated the saving had I been on Option 1 when speeds were slow). Had to leave them to think about it, but when they phoned back was offered 80 days rebate :T .
I HATE phoning BT ! , the Broadband call centers especially. Its almost not worth the hassle. But todays call was worth it.
Don't give up if you are having similar problems!
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