hsbc

kirsty000

I have a student hsbc account and ive got an overdraft that i always use. If i reclaim my bank charges what are the chances they will close the account and demand I repay the overdraft? Do many accounts get closed after they have reclaimed charges?
Kirsty

Nathan_Spleen

Although retaliatory account closures used to happen, the waiver direction specifically states banks should not close accounts if you make a claim.

(18) the firm must not close accounts or threaten closure of accounts of customers when it might reasonably appear that this is for the purpose (or with the intent) of penalising customers that have complained about unauthorised overdraft charges for having complained, or deterring future complaints from these customers or others. For the avoidance of doubt, the firm may close accounts or threaten to close accounts where there is good justification for doing so based on the circumstances of the particular case;