Sainsburys Customer Service Manager Interview

liverpoollad75

Hi everyone

I have been shortlisted for interview with Sainsburys for a customer service manager role. I was wondering if anyone had any tips or information about the interview process that could assist me?

I know that I am being interviewed by someone from their HR.

Any information greatly received.

Thanks
:beer:

jacklink

go smart be yourself and imagine them naked :rotfl:

VfM4meplse

Well done.

I noticed a marked - and very positive - change in the customer service within my local store (Newbury Park) about 15 months ago. I asked a few questions and it seemed this coincided with the apointment of a new GM who made it his priority to run a tight but happy ship. The staff couldn't be more helpful and this has mde the difference to where I shop (Sainsburys, obviously!). Of course I made HO aware of my observations.

If I have a tip it would be to make the point that each and every member of staff represents the store and can deliver good customer service, it is up to you to show some leadership here.

Good luck with the interview,

VfM

jazzypinkpuppet

I worked for Sainsburys about five years ago and the whole interview was those competence questions like "explain a time you helped prevent a hostile indecent from taking place" or "Tell us about a time when you have felt proud of yourself at work".
It may have changed or be different as I was in an Admin role.
Good luck with interview :j

darbs

First - well done on getting an interview and good luck with it all.

Sounds like Sainsbury's haven't changed their interview techniques in years, if jazzypinkpuppet's experience still holds.

This type of questioning is called a behavioural interview, where you take something from your past and show how well you dealt with it, then the interviewer would pose a similar question in a a Customer Service context question, such as how would you deal with a hostile customer, how would you deal with a customer/staff who won't listen, etc, Google behavioural interview techniques and you will get an idea of what sort of questions may be asked.

When I went for my Sainsburys interview some 20 odd years ago, I was asked how I would reach the top shelf being only 5ft 2ins. I took a deep breath and said that's easy you provide a step to get to top shelves, so it won't be a problem. They were just seeing if they could provoke a reaction.


Final tip - lbefore the interview look at the skills Sainsburys are looking for and think about how you demonstrate those skills in your own life, with real examples, they are looking for how you manage situations with a view to you repeating your behaviour in the future.

Good luck.

jack*tigger

If you are going to be the Customer Services Manager you will be in charge of the checkouts, kiosk and customer services desk.

You will need to be able to plan how you are going to man ALL the checkouts , you will only be given enough hours to man half of them and half of your student staff will phone in "sick" at the last minute on Saturday and Sunday mornings. If all the checkouts aren't open the customers will complain bitterly that Waitrose is better.
All the other managers will hate you 'cos when the queues start you get to take their staff to man the tills.

Seriously planning is a key part of the job. This included holiday planning to make sure you have staff over the summer and Christmas holidays and that you haven't got everyone off at the end of the year 'cos they are using up holidays.

You will also need to discipline staff for anything from not having a name badge to helping themselves from the till.

And you will have to deal with customer complaints - which can be anything from "Why don't you stock XX anymore?" to "Your cashier was rude!"

So I would say that in an interview you need to show that you can cope with all of that !