Help cannot connect to certain sites.

wireman_2

Hi

Please can somebody advise on what might be wrong I have have been visiting 2 sites on regular bases for quite a while. They are in my favourites but all of a sudden i am unable to connect to them. All that comes up is cannot find server. Yet all the other sites in my favourites work. Any idea on why this is happening and how to fix the problem.

Thanks

Ken

cwoodham

The URL of the website may have changed slightly, e.g. your favourite may have been a particular page or folder on the website and they've changed it slightly when they edit/update the website. Try entering the basic website address in your browser address bar, navigate to the page you want and then save it again in your favourites by overwriting your old favourite or save with a new name and delete your old favourite.

Browntoa

have you installed a new firewall ??

do you use Nortons ??

StephenB_2

Check if the sites are up: try http://www.netmonitor.org/tools/siteup.php

SJB

wireman_2

Hi

Thanks for the info i have tried going through search engines but wil not load up that way. I tried that sight stephen it said it was working when i hit there start button no pictures showed up just little x on top left hand corner and when i clicked to go to the site cannot find server again. No new firewal has been installed.

moneyuser

Could be a DNS problem with your ISP.

What are the sites and can you ping them?

To ping open a command prompt (in xp goto Start->Run then type in cmd), then type ping, then the name of the site

eg

ping https://www.moneysavingexpert.com

wireman_2

moneyuser

it came up request timed out 3 times. i am just so confused as all my other sies work yet this one does not.

Thanks

Ken

italiastar

Are you with NTL broadband and are you trying to connect to ebay? - if so this is a known fault - try searching on google.

wireman_2

bt broadband user, i have tried google also other sites with links and they do not work

Cheers

moneyuser

Ok, so the ping shows possibly one packet got through, it sends 4 and 3 timed out. Do a trace route and see if you can find where the problem is, once again go to the command prompt and type in tracert, then the web address eg

tracert https://www.moneysavingexpert.com

if you get stars in the 3 columns then this is the server that is causing the problems.

If you haven't switched your router/modem off recently I would do so and let it reboot.

It would also help if you told us what sites they are and who your ISP is

wireman_2

Moneyuser

Dis as you advised and would you believe it all it needed was switching on and off. Something so simple can be so frustrating.

Thanks for all your help

Ken