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Paypal payment reversed! Help!
stavros_2
Posts: 772 Forumite
Had an email from paypal saying that a payment from one of my buyers had been reversed due to "fraudulent bank account use"! I sent the item off a few weeks back and we've both left feedback already (positive)....and i've sent an email to the buyer (2 days ago) but no reply as of yet. Stated a deadline of Friday or else....
...what? what can i do? filing a NPB isn't gonna help if they're just gonna ignore me....is there no way to get my money back?!
...what? what can i do? filing a NPB isn't gonna help if they're just gonna ignore me....is there no way to get my money back?!
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Comments
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Contact Paypal immediately.
Do you have proof of postage? If so you should be able to prove your innocence. Also point out the fact that the buyer has left feedback, why do this if they didn't receive the item?
Is it definitely for this item as well? Check your EBay and Paypal accounts for evidence of suspicious activities, perhaps your account has been hijacked.
Sounds like this could be a mistake on Paypal's part.
You could also request the buyer's details from EBay and give them a call, see if they know anything about it.0 -
Is the buyer in the UK?
If so pull his details and phone.
If as I suspect they are not in the UK, you will probably find that the PayPal account is empty and you will have to claim from EBay and that will take months.
Might just be a PayPal stuff up??!!0 -
thanks for the quick response guys
I've emailed paypal but I don't know what they'll be able/bother to do about it. am a bit worried
:-/
ps. they live in Cambridgeshire0 -
Cheers VH, by the way that number is for the US....found a number to call for UK....'tis +353 14369001
50p/min from call1899
called them a minute ago and spoke to an american named corey (lol @ typical american name
)...explained situation...yada yada yada....told him i had tracking details (send all my items recorded or special delivery) and he passed it all onto the seller protection guys and i'll hear from them
was pleasantly surprised as the guy was very polite and helpful...would def. recommend calling 'em if you have any probs
little bit more optimistic now
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But now you are out of pocket for the phone call!
Angel 0 -
Learn from the mistakes of others - you won't live long enough to make them all yourself.0 -
Thanks for posting UK number, I will note it down for future reference. Although at 50p/min hopefully I will never need it!
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