Mbna

canarypam

Had a call today from MBNA regarding my husbands CC he has been trying to negotiate with them to reduce payments and stop interest etc.

Anyway they said that they can't accept his offer as they have looked into our account and as we booked a flight to Orlando on the card to take it to max?

Is this normal anybody got any advice please ?

Deep_In_Debt

Hi
Usually creditors will accept reduced payments if you are showing them you are struggling to meet the repayments or if you are on a dmp. They probably think that if you can afford a flight to Orlando you can afford to pay the full monthly amount.

SerenaGoode

canarypam wrote: »

Had a call today from MBNA regarding my husbands CC he has been trying to negotiate with them to reduce payments and stop interest etc.

Anyway they said that they can't accept his offer as they have looked into our account and as we booked a flight to Orlando on the card to take it to max?

Is this normal anybody got any advice please ?

MBNA are outrageous and will do anything to avoid accepting that you are in difficulties and must reduce payments etc.

If you haven't talked to National Debtline or CCCS then do so. I'd strongly advise you not to talk to MBNA on the phone as they use the phone to do all sorts of things that they wouldn't put in writing. It is no business of theirs if you have spent unwisely before getting to the point where you realise there is a problem.

I'd be patient and insist in writing to them that you are unable to make the payments. Are you reducing payments to all your creditors and have you done an income and expenditure form? If so, reiterate all the information. And, if you have already accepted that your credit file will be harmed, you could simply reduce the payments without waiting for their permission.

Be firm, be brave, don't negotiate on the phone and good luck. They are as bad as loan sharks but the law is on your side in several crucial respects. So long as you are paying what you can afford and keeping them informed you are doing what a court would instruct you to do in any case.

canarypam

Thank you so much for your response! You have said pretty much what i thought. As you say MBNA are outrageous. We have 2 cards with them and my husband negotitated payments with somebody on the phone then received a call a couple of says later from somebody else who said there was nothing on the computer about the previous call.

Capital One is another story I have paid exactly what they have asked for and on time but they continue to harrass me! Phone call after phone call:(

I am ashamed to say we have buried our head in the sand really. We are in a huge amount of debt and it is making me ill. We need to sort out letters to cc companies etc. urgently.

canarypam

By the way MBNA are going to phone hubby on Monday what should he say to them ?

10past6

canarypam wrote: »

We need to sort out letters to cc companies etc. urgently.

Start with a plan of action

Create a spredsheet so you know who you've communicated with and at what you're at with each creditor / DCA

Another good start would be to complete your SOA (Statement of Affairs) click here so the members can assit you with your I&E.

Good luck

10past6

canarypam wrote: »

By the way MBNA are going to phone hubby on Monday what should he say to them ?

Nothing, simple as that, tell them to put it in writing, then hang up.

canarypam

10past6 wrote: »

Start with a plan of action

Create a spredsheet so you know who you've communicated with and at what you're at with each creditor / DCA

Another good start would be to complete your SOA (Statement of Affairs) click here so the members can assit you with your I&E.

Good luck

Thanks I have started doing this but it seems so daunting! I will get this finished over the weekend and post on here.

10past6

Everyone's here too help Pam, any questions, just ask

canarypam

Thanks it feels better already now that I have taken the plunge and posted.

10past6

Take a look in here Pam, you might find it very useful