Domestic & General White goods insurance ...

Brickie_4_U

Breathtakingly bad customer service.

Hello, where do I start with this incompetent company?
Reported problem with my washing machine Friday 6th Feb’ using the insurance/warranty.
Engineer arrives on Monday 9th Feb’ - machine needs new parts … surprise, surprise …
Next available booking Thursday 12th Feb’ … fingers crossed.
Thursday, Engineer arrives with the ‘new’ parts, then discovers he had ordered the wrong parts …sigh.:mad:
Friday 13th Feb’ … well, it had to be? Engineer insists that “you’ve virtually got a new machine” following the miraculous sourcing of similar parts that originally took three days to source.
Engineer leaves with a spring in his step after asking us NOT to turn on a wash cycle for a few hours due to drying silicon sealant.
Friday lunchtime … machine doesn’t work … still.:mad: :mad:
Domestic & General call centre refuse to contact the engineer directly, they choose a 'roundabout' method to try and get the ‘employed’ guy back to me, or at least that is what they tell me.
Late Friday afternoon, I’m told that the next available engineer (sic) appointment is next Wednesday 18th Feb., they flatly refuse to compensate me for laundrette trips over the last week.
The problem; I’ve got three young children, my wife is a Ofsted child carer from our home and it’s half-term next week.
Is this typical of this company? Do they allow the engineers to dictate when repairs will be carried out and completed? … The ‘tail wags the dog’ I guess …
Avoid ANY insurance cover with Domestic & General … you’ve been warned:j

ormus

http://forums.moneysavingexpert.com/showthread.html?t=1374289&highlight=neff+oven

theres also other posts about domgen, if you do a search on here.