Sky email 12 February 2009 at 9:29PM edited 30 November -1 at 1:00AM in Techie Stuff 11 replies 1.1K views

aliwali

Hi
Is anyone on Sky email, are you having problems accessing your mail. I can log in to the Sky site but the page just goes blank when I click on email. It was working this morning?

Any ideas?
Thanks
Alison

Sammz

Mine won't download to Outlook.

philnicandamy

seems to be a discussion here

http://www.skyuser.co.uk/forum/sky-email-portal-log/

ashellis

I have been trying for a few hours now, and tried logging on via sky.com but same here, only a blank screen.

Hubby checked his as well and it will not connect, so looks like a problem at sky's end.

aliwali

Thank, hope they get it sorted soon

john_s_2

Not sure if the workaround to this is mentioned in the link above, but it's also mentioned here:

http://www.skyuser.co.uk/forum/sky-email-portal-log/28449-problem-sky-email-february-12th-2009-copy.html#post195362

This is only a workaround and you should put everything back once Sky have sorted out the problem. There also seems to be some doubt as to whether this is breaking T&Cs somewhere along the line. (Not sure how serious this doubt is - I tried it, it worked, and didn't think much more of it. But only fair to warn.)

moneypooh

still off line, but the recommended 'workaround' is OK

john_s_2

Working this morning.

Although me lecky tripped this morning cos our kettle broke and I have half a million gadgets that have reset themselves...

Friday 13th? ;-)

moneypooh

I can access from sky website now , I'll try outlook after work - fingers crossed

fermi

Odd?

No problems at all accessing pop.tools.sky.com or smtp.tools.sky.com today or yesterday.

That was via Thunderbird 3 beta.

john_s_2

Apparently the problem was something to do with Sky's DNS servers - I think these are the things that point your requests in the right direction :-\

Some people on the forum I linked to above were reporting they weren't having problems, and the explanation was because your computer was using a cached DNS (or something - I have no idea what I'm talking about ;-)

I was using Thunderbird latest (not beta) version last night and it wouldn't work, but the workaround did.