Asda Electrical Warranty Query

AndysDad

I purchased a Fridge/Freezer from Asda Electrical last september and it has now stopped working.When I rang Asda up about the warranty,they said I have to sort it out with Zanussi direct as Asda Electrical has stopped trading and are now Asda Direct.Can some one please tell me if Asda should still be dealing with the warranty or if as they say I need to contact Zanussi direct myself.

stugib

AndysDad wrote: »

When I rang Asda up about the warranty,they said I have to sort it out with Zanussi direct as Asda Electrical has stopped trading and are now Asda Direct.

Asda Head Office:
ASDA Group Limited
Asda House Southbank
Great Wilson St.
Leeds LS11 5AD


Asda Electrical Registered company address (from Companies House)
ASDA ELECTRICAL LIMITED
ASDA HOUSE
SOUTH BANK
GREAT WILSON STREET
LEEDS
LS11 5AD
Company No. 00486359


Asda Electical, according to Companies House was dissolved 2nd December 2003! Tell them to stop BSing you and sort it out, your contract is with them. Likelihood is you'll get a different answer if you ring back and speak to a different person.

papalaz

Fridge freezer broken, Id say time is of the essence. Ring zanussi direct, all asda will do is ring them on your behalf, book an appointment with an engineer for a time which probably isnt convenient anyway. One phone call to zanussi or several to asda...its your call.

dacouch

Your contract is with Asda they cannot pass the buck Zanussi, if you have problems look up the sale of goods act.

However its worth following papalaz's advice first as if this works it will save time

AndysDad

Just an update:Went through to Asda customer service again and a very helpful chap put me straight through to Zanussi CS and they are coming next Thursday.(Saved me hanging on, on a 0870 number)

Gamegal

AndysDad wrote: »

Just an update:Went through to Asda customer service again and a very helpful chap put me straight through to Zanussi CS and they are coming next Thursday.(Saved me hanging on, on a 0870 number)

Use the http://www.saynoto0870.com/ site for a geographical phone number or even a 0800 one. Search 'Zanussi'