HiQ no receipt after three weeks!

danielson81

Hi there,

Three weeks ago I took my car to the local HiQ to have the break discs changed, I only went there as its opposite from my work .

At the end of the day I went to collect and pay for the car and was told it cost £160! Ok, these "quick" places tend to be a bit more expensive.

However when I asked for a receipt they said the IT systems had been down all day and they would post one, well guess what 7 days later no sign of it!

At the time I thought these things happen (I work in IT myself!) and just paid by credit card (got receipt) and left my details.

However two other customers coming out had receipts in their hand.

I phoned the garage after 7 days and they said they would post it, after another 7 days I emailed HiQ head office and they replied on the same day saying its a franchise owned by another company but they would forward my email to them and they would be in touch, however 5 days later nothing.

I'm thinking they may have ripped me off as I find £160 for 2 front brake discs and pads with labour for such a small car a bit high, but with no receipt there isn't even a breakdown of the work done, which I find a bit suspicious! It was for a Fiat Cinquecento, other branches nearby have quotes £130 - £140 for the same amount of work.

I emailed head office again on Monday threatening to contact HMRC as if there was no receipt, there was no VAT record, and were the staff running a scam?. They replied saying they would pass it urgently on to the franchise.

The postmans just been today and there is no receipt!

I think HiQ are being helpful, but just passing the buck to the franchise.

Thanks for any help.