Halifax is charging my parents for phone calls

Cajones2009

Hi


Everytime Halifax bank phones my parents to remind the of missed payments, they charge my parents £10 pound per phone call. I think this is totally unfair on people with low income. Can my parents claim back those phone charges against Halifax?

This also applies to letters halifax sent has well which cost £ 10.00.


advice is welcome


Thank you

bigstevex

Is this in the t&c's for what ever it might be? I'm sure they can only charge for letters sent?

cady

i got a letter sent out with a list of things they charge and how much they charge for !!! where are they adding these charges too ??? have you recieved a bill or are they putting it on your debt? maybe tell you parents to tell them you moved out and dont have a contact number now and they will stop or if you have online banking go on and delet your contact details.

dunstonh

I think this is totally unfair on people with low income.

why does their income make any difference on whether it is fair or not?

Is there some rule that allows people on low income to abuse the running of their bank accounts and get away with things that those on higher income cannot?

If the charge is in the terms and conditions then they can levy it. I am assuming this applies to a mortgage.